Workplace Experience Enabler

Job Description

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Key Responsibilities and Accountabilities Layout the project plan and maintain project tracker on the initiatives to improve Employee Experience by evaluating the feedbacks in partnership with Transport operation team. Support & collate data and analyze & summarize findings for thematic presentations for Transport leadership w.r.t feedbacks received. Support the transport operations team with periodic review & justifications about the Employee feedbacks. Define and implement KPIs to monitor and manage the Leadership Travel experience. Define and implement KPI’s to monitor the overall car rental transport function. Set up process and control mechanisms for bulk visitors travel, take the stakeholder feedback and have a corresponding action plan across all locations to provide a standardized experience keeping all stake-holders updated on city-wise nuances. Develop and upgrade the process documents covering all activities of Car rental/ Leadership travel and bulk visitor travel. Collaborate & support the key stakeholder of the operations team during crisis events. Qualifications and skills Graduate Degree with a Hospitality background is preferred. Sufficient post qualification domain experience in customer facing role / management reporting function. Strong interpersonal skills, good communication skills with the ability to interact with all levels of staff and Senior Management. Ability to adapt, follow tight deadlines, organize, and prioritize work and deliver results quickly. Ability to work as part of a team in a multi-discipline environment and in a matrix organization. Self-starter able to prioritize key tasks effectively. Experience in cross-functional teams e.g. across change management, business and 3rd party vendors. Strong analytical skills with the ability to understand business functions and processes swiftly. Intermediate or advanced level in all MS office applications including MS Visio, PowerPoint, and Excel If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.