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Accenture in India
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Workforce Services Senior Analyst

Workforce Services Senior Analyst

Accenture in India

5 - 8 years

0 Lacs

navi mumbai maharashtra india

Posted:1 day ago| Platform:

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Skills Required

management strategy consulting technology network power monitoring transactions data reporting compliance integrity security analysis service training recruiting budgeting forecasting scheduling analytics excel word powerpoint cms reports forecast metrics analyze

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Trust & Safety - Workforce Management (WFM)

Designation:

Workforce Services Senior Analyst

Qualifications:

Any Graduation

Years of Experience:

5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Enables a superior brand experience , accelerates responsible growth and creates a secure environment. "Transaction Monitoring involves overseeing financial transactions to detect and prevent suspicious activities, such as fraud or money laundering. This includes analyzing transaction data, identifying unusual patterns, and reporting potential issues. The goal is to ensure compliance with regulatory requirements and protect the organization from financial crimes. Responsibilities include using monitoring tools, conducting investigations, and maintaining accurate records. This role is crucial for maintaining the integrity and security of financial operations. Key activities involves- Alter review & investigation, Transaction Analysis, Suspicious Activity reporting, Compliance and regulatory adherance & Case management." An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.

What are we looking for?

Demonstrate sound work ethic
Must have advanced level Microsoft Excel/Word/Powerpoint and Google Sheet/Doc
Experience with IEX, CMS, Avaya, Symposium, Blue Pumpkin or similar tool will be an added asset
Ability to create reports in Excel/Sheet and forecast results
Attention to detail and high level of accuracy
Ability to multi-task, focus and complete reports for extended periods of time
Previous call center experience required
Ability to take initiative
Flexible team player with a positive attitude
Must have good time management with the ability to work with minimal supervision and under tight timelines
Capable of managing multiple, simultaneous projects
Must be friendly and professional with a positive attitude
Organized with the ability to quickly and effectively adapt to change
Excellent attendance record
Able to communicate professionally - oral and written
Problem solving skills
Complete Work from Office
Should be flexible for rotational shift to cover 24 hrs window Roles and Responsibilities:
Manage the call volume, daily attendance and program break schedules
Assist with creation of metrics and targets for services
Work closely with the operations team to analyze and help improve their delivery processes
Generate ideas for process and service improvement planning
Produce daily, biweekly and monthly internal reports
Use trends and reports to forecast requirements
Assist with projects and other duties as requested or assigned, Any Graduation

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Workforce Services Senior Analyst