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Workforce Services Senior Analyst

Workforce Services Senior Analyst

Accenture

5 - 7 years

5 - 9 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

budgeting resource management analytics field service management service management forecasting sla workforce management performance management data collection customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Skill required: Workforce Dialer - Workforce Management (WFM)
Designation: Workforce Services Senior Analyst
Qualifications:Any Graduation
Years of Experience:5-7 Years
Language - Ability:English(International) - Expert
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.
What are we looking for?

Microsoft Excel

Microsoft PowerPoint

Adaptable and flexible

Agility for quick learning

Written and verbal communication

Ability to meet deadlines

Collaboration and interpersonal skills
Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

May create new solutions, leveraging and, where needed, adapting existing methods and procedures

The person would require understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor

May interact with peers and/or management levels at a client and/or within Accenture

Guidance would be provided when determining methods and procedures on new assignments

Decisions made by you will often impact the team in which they reside

Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts
Qualification Any Graduation

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Workforce Services Senior Analyst