Workforce Services Operations Coordinator

Workforce Services Operations Coordinator

Core Duties

• Coordinate with Astreya’s HR Onboarding & Service Delivery Teams to ensure proper provisioning of new hires & off-boarding of personnel
• Work with Astreya and client IT organizations to liaise with any equipment and/or access issues
• Partner with Service Delivery teams to ensure titles, locations, access, and work packages are up-to-date in customer’s VMS
• Work closely with Delivery leaders on process changes and communication efforts to ensure VMS and internal compliance is maintained
• Other duties as assigned by Astreya’s Delivery organization

Skills & Competencies

• Prior experience with VMS platforms, specifically Fieldglass
• Manager Service Provider (MSP) and staffing industry prior work experience required
• Experience managing vendor relationships including performance monitoring via KPIs/SLA
• Experience working in IT/technical staffing including technical recruiting is a plus
• Strong analytical skills
• Strong organizational skills and meticulous attention to detail
• Strong proficiency with Google Workspace (Gmail, Sheets, Docs, Slides)
• Excellent communication and interpersonal skills for collaborating with stakeholders
• Ability to deal effectively with vendors, candidates, and hiring managers at all levels
• Excellent troubleshooting and problem-solving skills
• Ability to multi-task and function in a fast-paced, team-oriented environment

Education & Experience

• Bachelor’s degree from an accredited university
• Familiarity with contingent workforce management, staffing company operations, and/or human resources in a hiring and onboarding capacity required
• Previous experience in an administrative role, with a focus on process management
• Prior work experience in the contingent workforce industry, including internally managed PMO, MSP, EOR, AOR, or staffing company