Workflow Coordinator

Job Description

Job Title: Workflow Coordinator Location: Mumbai, India Responsibilities and Duties: Maintain organizational and client confidentiality Coordination of jobs between Associates, Shift Supervisor and the Client Directly and actively supervise and assist on-duty operators to ensure consistent quality and satisfactory fulfilment of workflow requirements, including deadlines Keep abreast with issues / concerns on the shift and keep the manager posted Responsible for prompt response, timely follow up to consultants Approachable and open to working with staff to resolve problems at any level Help coordinate day-to-day operations as well as manage the broader needs of clients Retrieve, store and dispose of customer files and data per defined procedures Assist manager in coordinating training / ghosting for new team, address technology issues, capacity management Assist manager in managing production start-ups, hang-ups and changeovers and IT/Networking problems Ensure accurate record keeping, time tracking and reporting for the shift Assist manager in coordinating and providing timesheets for temp staff Operate within the agreed Standard Operating Procedures Follow proper document management systems Required Skills/Abilities: Positive attitude Strong time management and organizational skills Able to work independently when necessary to resolve problems Attention on detail and consistency to meet clients quality control requirements Friendly, non-hierarchical and empathic with colleagues and staff Strong Coordination skills • Ability to work under pressure Comfortable interacting with clients in person, email and telephone Strong verbal and written English communication skills Good presentation skills Ability to adapt any process changes Adhere to client leave policy and business etiquette Education and Experience: Graduate or equivalent preferred 3-6 years of relevant experience preferable if worked in Customer Service role earlier Advanced and strategic thinking skills, should have exceptional written (email/Chat) and verbal communication Shift Timing: Should be comfortable working in rotational shifts (including weekend shifts)