Key Responsibilities Sales & Promotion: Develop and execute presentations on fitness services and membership packages to secure client enrollment and renewed agreements. Proactively initiate contact with potential clients through systematic outbound outreach (cold calling). Cultivate and sustain long-term business and customer relationships to maximize client retention. Operational & Accountability: Serve as the primary liaison for client issues, ensuring the expeditious resolution of complaints. Ensure the consistent achievement of agreed-upon sales targets and KPIs (Key Performance Indicators). Diligently track all sales activities and maintain accurate Status Reports using approved platforms like Watti, Google Workspace, and Excel. Actively monitor industry trends to inform sales strategy. This is for one of our client.
Summary This is a remote position for a highly professional and results-driven Client Relations Executive (CRE) at FitreatCouple. The primary goal is to remotely manage high-value client relationships to ensure superior service satisfaction and maximize client retention Key Responsibilities Core Client Relationship Management: Proactively engage with the existing client base to ensure satisfaction and maximize retention rates Systematically reach out to clients via tele-calling (and other approved channels) to assess requirements and address potential concerns Design, propose, and execute strategic client retention plans and initiatives Communication, Reporting, and Documentation Maintain a guaranteed maximum response time to all client queries and internal communications Accurately collect, categorize, and formally document all client feedback, concerns, and suggestions Create, maintain, and submit comprehensive reports on client feedback, communication logs, and retention metrics using MS Excel and other tools Immediately report all critical negative feedback to the reporting manager, providing a formalized write-up and proposing solutions Tool Management & Coordination Assume complete operational ownership of the WATI platform for all official client communication workflows Ensure professional and timely follow-through on all commitments made to clients Mandatory attendance and punctual participation in all scheduled meetings and training sessions Non-Responsive Client Protocol: Prioritize and execute a multi-channel outreach strategy (call, WhatsApp, Botim) to non-responsive clients to re-establish contact and diagnose disengagement Formally recommend program modifications for disengaged clients, but only after securing explicit, documented confirmation from the Reporting Manager or Sales Manager This is for one of our client
About the Role We are hiring a Digital Marketing Executive who can execute effective digital strategies, monitor on-going campaigns, and drive measurable improvements across our online platforms. The ideal candidate should stay updated with industry trends and handle day-to-day digital operations efficiently. Key Responsibilities Set up and manage SEO activities to improve website rankings and organic reach. Manage social media platforms including Instagram, Facebook (Meta), and YouTube. Plan, launch, and track Meta Ads campaigns to target the right audience. Execute content marketing activities-planning posting schedules, distribution, coordination, and performance tracking (no creative content creation required). Work with influencers where required and coordinate end-to-end influencer marketing activities. Monitor analytics on all platforms to identify optimisation opportunities. Collaborate closely with the marketing team to map out weekly and monthly digital plans. Required Skills & Qualifications 1-2 years of proven experience in Digital Marketing. Strong knowledge of SEO, SMM, Meta Ads, Instagram, Facebook, and YouTube management. Hands-on experience in content marketing: content planning, scheduling, posting, and optimisation (not content creation). Experience in influencer marketing or working with influencers is a strong plus. Ability to manage multiple tasks and meet deadlines efficiently. Strong analytical and coordination skills. Preferred Attributes Familiarity with digital KPIs and reporting. Prior experience coordinating influencer collaborations and content workflows. Proactive in identifying areas for improvement and following structured marketing processes. This for One of our client.