WFM Real Time Analyst I

Teleperformance (TP)

1 - 2 years

4 - 7 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

forecasting workforce planning workforce management skills contact center crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for a skilled professional to join our team as a Workforce Management (WFM) Real Time Analyst I in Bengaluru. The ideal candidate will have 1-2 years of experience and be responsible for overseeing and managing the contact center's operational support aspects, including staffing, scheduling, and forecasting.

Roles and Responsibility

Manage all operational support aspects of the contact center.
Facilitate and monitor workforce planning issues, including staffing, scheduling, and forecasting systems.
Oversee contact center quality issues and support systems implementation and management.
Develop and implement relevant solutions based on best practices.
Lead a team of junior co-workers and set day-to-day operational objectives.
Monitor and execute training programs across the contact center.

Job Requirements

Minimum 1 year of experience in WFM or a related field.
Strong knowledge of WFM principles and practices.
Excellent communication and leadership skills.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills.
Experience with CRM/IT Enabled Services/BPO industry is preferred.

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