WFM Real Time Analyst I

Teleperformance (TP)

1 - 2 years

4 - 7 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

bpo workforce planning forecasting quality standards contact center

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced WFM Real Time Analyst I to join our team. The ideal candidate will have 1-2 years of experience in the field.

Roles and Responsibility

Oversee all operational support aspects of the contact center, including staffing, scheduling, and forecasting systems.
Facilitate and monitor workforce planning issues, such as policy and procedure implementation.
Monitor training programs across the contact center and ensure quality standards are met.
Develop and implement relevant solutions based on best practices.
Lead a team of junior co-workers and set day-to-day operational objectives.
Ensure continuous improvement in day-to-day activities and processes.

Job Requirements

Minimum 1 year of experience in a related field, with a maximum of 2 years.
Any Graduate or Postgraduate degree.
Strong knowledge of CRM/IT Enabled Services/BPO industry trends and technologies.
Excellent communication and leadership skills.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills.

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