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Teleperformance (TP)
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WFM Real Time Analyst I

WFM Real Time Analyst I

Teleperformance (TP)

1 - 2 years

|

4 - 7 Lacs

Posted:1 day ago| Platform:

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Skills Required

wfm customer experience management workforce planning forecasting contact center customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Oversee and manage all operational support aspects of the contact center.
Facilitate and monitor workforce planning issues, including staffing, scheduling, and forecasting systems.
Implement and manage contact center quality issues and support systems.
Monitor and evaluate training programs across the contact center.
Develop and implement relevant solutions to improve day-to-day activities and processes.
Lead a team of junior co-workers and set daily operational objectives.

Job Requirements

Minimum 1 year of experience in the BPO/Call Centre industry.
Strong knowledge of real-time analysis and problem-solving skills.
Excellent communication and leadership skills.
Ability to work independently and as part of a team.
Strong analytical and organizational skills.
Experience with WFM tools and technologies.
A professional/university degree is required.

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Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

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