Webley & Scott

R Key Responsibilities: 1. Customer Interaction & Query Resolution : - Respond promptly to customer inquiries via social media (Facebook, Instagram, WhatsApp, Email, phone, etc.). - Directly contact through calls & mailers to PAN India dealers for promotion of Airguns and New Products - Provide accurate information on products, pricing, licensing, and company policies. - Handle complaints professionally and escalate issues when necessary. 2. Social Media & Online Engagement: - Monitor and engage with customers on social media platforms. - Coordinate with the marketing team to align responses with brand messaging. - Flag trends in customer concerns and suggest improvements. 3. Internal Coordination: - Work closely with sales, marketing, and operations teams to ensure smooth communication. - Relay customer feedback to relevant departments for process improvement. 4. Proactive Decision-Making: - Resolve customer issues on the spot when possible (e.g., order discrepancies, basic troubleshooting). - Assess situations independently and take appropriate action within company guidelines. 5. Ad-Hoc Tasks: - Assist with order processing, follow-ups, and documentation as needed. - Support other departments during peak periods (e.g., sales campaigns, events). Preferred candidate profile Well versed with social media platforms Email management Fluent in English Knowledge of digital marketing or advertising processes. Interest in firearms/sports shooting industry. ae