We are Hiring - Walkin For Customer Service - Voice Process - Pune

Job Description

Greetings from Infosys BPM Ltd., We are hiring for Customer Support Voice Process for Pune. Please walk-in for the interview on 7th, 8th and 9th May 2025 in Pune. Note: Please carry a copy of this email to the venue. Interview details: Interview Date: 7th, 8th and 9th May 2025 Interview Time: 10 AM to 1:00 PM IST Interview Venue: Infosys limited Plot No. 1, Pune, Phase 1, Building-1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi, Taluka Mulish Pune, Maharashtra 411057 Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Customer Support - Voice Process) Job Location : Pune Qualification : Customer Support - Full time Graduates Experience : 0 - 2 Years Job Description: Process Executive Location: Pune Employment Type: Full-Time. JOB DESCRIPTION: The role requires to handle customer service queries through calls while delivering Excellent feedback Key Responsibilities : - Provide first-level resolution to the customers - Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary. - Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language. - Build rapport with customers through active listening, effective communication, and attention to detail. - Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution. - Document and track customer interactions and technical issues in the service management system. - Stay up-to-date with product knowledge and industry trends to provide accurate information and support. - Participate in ongoing training and upskilling programs to enhance technical and customer service skills. Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate Documents to Carry: Carry a printout your updated resume. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd