Warehouse returns

Job Description

Key Responsibilities: Efficiently process and manage returned goods according to warehouse policies and procedures. Supervise and lead a team to ensure timely and accurate processing of all returns. Collaborate with various departments to enhance the returns operation and maintain smooth workflows. Implement new ideas and strategies to improve the returns process and efficiency. Oversee returns and Seller Protection Fund (SPF) processes, ensuring compliance and accuracy. Work with marketplaces to ensure seamless return operations and support. Utilize returns management software or Warehouse Management System (WMS) to track and process returns. Analyze data and generate reports to track return trends and performance. Use basic Excel skills to track returns data, identify issues, and monitor key metrics. Adapt to sudden spikes in return volumes or changes in operational demands. Key Requirements: Proven experience in managing returns and Seller Protection Fund (SPF). Strong leadership and people management skills with experience supervising a team. Excellent communication skills, with the ability to collaborate with different departments. Prior experience with returns management software or WMS. Ability to analyze data and generate reports to inform decision-making. Proficiency in basic Excel to track and analyze returns data. Ability to handle fluctuating return volumes and operational demands efficiently. Innovative mindset to suggest improvements and adapt to changing business needs.