On-site
Full Time
JD- Title: Fulfillment Center Manager
Department: Operations / Supply Chain
Location: Garchuk- Guwahati, Assam
Reports To: Sr. Operations Manager / Regional Manger
1. Operational Management
• Oversee end-to-end FC operations including receiving, put-away, picking, packing, shipping, and returns.
• Ensure daily SLA Fulfillment for order processing and dispatch.
• Monitor operational KPIs (productivity, accuracy, TAT, cost per shipment) and implement improvement plans.
• Optimize staffing, equipment utilization, and space planning.
2. People Leadership
• Manage and develop a team of supervisors, leads, and warehouse associates.
• Conduct performance reviews, training programs, and skill development initiatives.
• Ensure effective workforce planning, shift scheduling, and attendance management.
• Create a positive, inclusive, high-performance culture on the warehouse floor.
3. Inventory & Quality Control
• Ensure accurate stock management, cycle counts, and reconciliation.
• Minimize shrinkage, damages, and discrepancies through process adherence and audits.
• Uphold quality standards for inbound and outbound processes.
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