Warehouse Executive- After sales

Job Description

ROLE: Executive Role and Responsibilities: The executive will be responsible for coordinating and managing the logistics operations in Gurgaon. The key responsibilities include: Coordinate vehicle dispatch and ensure timely delivery and pickup Monitor vehicle movement and tracking Handle customer calls for scheduling orders and addressing queries Plan daily routes for efficient delivery Schedule and monitor urgent pickups Control vehicle costs Follow up and resolve customer escalations via email Manage vehicle arrangement and maintenance Train and develop support staff Control in-transit damage Coordinate with warehouse team to address errors and cancellations Plan alternative orders in case of in-transit cancellation Candidate Qualifications: The ideal candidate should possess the following qualifications: Good communication skills in English and Hindi Strong problem-solving abilities Flexibility to work in different shifts Ability to coordinate with third-party business partners, drivers, and customers Excellent knowledge of logistics processes and tools Proficiency in data entry Comfortable with outbound calls Strong decision-making and coordination skills with internal teams Required Skills: The ideal candidate should have the following skills: Good communication in English & Hindi Problem-solving ability Flexibility in working for different shifts Coordination with 3rd party business partners and handling drivers and customer calls Excellent process knowledge/tools