Walk-In Interview For Customer Service Associate-(Vikhroli Mumbai)

0 - 3 years

2 - 6 Lacs

mumbai navi mumbai mumbai (all areas)

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Skill:

Education:

Experience:

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Role & responsibilities:

You will be aligned with our Customer Support vertical and help us in managing/ resolving, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

Preferred candidate profile:

  • Should have excellent Oral and written communication skills.
  • You should be flexible to work in any shift.
  • Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
  • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls.
  • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
  • Walk customers/ Provide navigational support on self-service portal

Don't miss this opportunity to kickstart your career with us! We look forward to meeting you.

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Accenture

Professional Services

Dublin

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