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Walk-in-Interview _ HDFC_ Bank_ Virtual Care Customer Care on 1- nov

Walk-in-Interview _ HDFC_ Bank_ Virtual Care Customer Care on 1- nov

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Hdfc Bank

0 - 3 years

0 Lacs

shillong umsali

Posted:2 weeks ago| Platform:

Apply

Skills Required

customer relationship customer support customer service voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Name : Officer Customer Care (OCC)

Location : Shillong

Department : Virtual Care

Only forFemale Candidate Proffered

Interview date -1-11-2025

Job Purpose:

Customer Interaction & Query/Complaints Management- Job Role includes, handling of inbound calls received from

Call Quality: •Deliver service quality in order to achieve Quality benchmarks defined from time to time. • First Call Resolution 90%( for non-Complaints related calls) • Achieve defined Call Quality scores. • Achieve defined KAT Scores • Achieve defined E-process Scores

Audit & Process Compliance: • Ensure adherence to process and Audit requirements. • Ensure accurate and timely submission of financial transactions & requests. • Ensure Error-free logging/recording of

Schedule Adherence & Service Productivity standards: • Consistently meet the service productivity standards – Staff needs to meet the service productivity standards as defined from time to time • Ensure adherence to schedule and login times as applicable – Staff needs to maintain service adherence

Other Operational Activities • Maintenance of records / record keeping. • Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality. • Shift Adherence • Nil Unscheduled offs • Appropriate attendance record updation • Nil Exception of ID maintenance • Adherence to Audit and compliance process as defined.

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Walk-in-Interview _ HDFC_ Bank_ Virtual Care Customer Care on 1- nov