Waiter / Steward

Job Description

Greets all guests, provides eye contact, and warm greeting, engage in pleasant hospitality during every interaction, and provide a thank you for each transaction Taking food and drink orders, and engaging with customers to enhance their experience. Making recommendations by providing information about menu items, specials, and beverage options and using an upselling technique Deliver orders to the kitchen and ensure accurate and timely preparation. Serve food and drinks to customers in a professional and courteous manner. Handling customer inquiries and complaints professionally and in a good manner. Periodically check on guests to ensure satisfaction with the meal. Present bills and process customer payments accurately. Handle cash, credit cards, and other forms of payment. Set tables with appropriate utensils, glassware, and napkins. Clear tables efficiently after guests leave and reset for the next customers. Managing tabs for customers who open accounts. Organizing and maintaining a tidy work environment. Collaborating with other staff members, such as servers, kitchen staff, and management, to ensure efficient operations. Communicating any issues or special requests from customers to relevant team members. Managing a fast-paced environment, multitasking, and adapting to changing customer needs. Keep the dining area clean and well-maintained throughout the shift. Assist in general cleaning tasks, such as sweeping and mopping. Follow hygiene and safety standards in food handling and service. Ensure compliance with health and safety regulations.