VRMO Seller

Amazon

1 - 6 years

7 - 10 Lacs

bengaluru

Posted:5 days ago| Platform:

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Skills Required

data analysis interpersonal skills quality standards manager quality assurance analytical standard operating procedures customer service risk management ms office operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Communicate effectively via live video call with our customer base third party sellers who want to sell on Amazon in its various marketplaces.
Review the seller s identity details (information & documents) over a live video call
Verify ownership of the documents submitted by sellers
Assess legitimacy of documents by reviewing online copy of documents
Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies
Serve as Amazon ambassador and offer live assistance to sellers during identity verification and help them complete the verification process
Provide exceptionally strong customer service skills via live video call
Maintain composure during the live video call as representative of the Amazon brand
Flexibility to be trained for additional business-related skills and/or work types
Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
Consistently achieve/exceed weekly productivity and quality standards.
Participate in adhoc projects/assignments as necessary.
These positions are ideal for recent graduates or people with customer service backgrounds. Proficient in Chinese & English (speak, reading and writing) with an ability to compose grammatically correct, concise and accurate verbal and written responses
Ability to pronounce standard Chinese & English words and speak with clarity.
Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
Intermediate skill with Microsoft Office including Outlook, Word and Excel.
Team player capable of learning and sharing knowledge in global team environment.
Ability to effectively manage time, and individually prioritize multiple tasks of competing priority. Preferred qualifications:
Chinese Language certification
B2/ C1 certified preferred
DELE, SIELE & CELU preferred Chinese Language certification
B2/ C1 certified preferred
DELE, SIELE & CELU preferred
Previous work experience in a customer service / retail environment supporting Chinese & English-speak customers. Knowledge of or experience in a fraud/risk management environment preferred but not essential.
Experience in insurance, fice, data analysis, research, translation or training with Chinese & English as the language is a distinct advantage.
Excellent problem-solving skills.
Self-disciplined, diligent, proactive and detail oriented.
Strong organizational skills.
Passionate commitment to Amazons emergence as the worlds most customer-centric company.
Positive, results oriented attitude Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit

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