Job Description

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Key Responsibilities: Develop and implement strategies to deliver on our India 2.0 ambition, with a focus on strengthening our existing capabilities & build new capabilities. Build capabilities both by breadth & depth, identify & transformational opportunities to simplify our operating model & also globalize process to support all regions (UK, Europe, APAC & US). Use strong problem-solving skills to address challenges across multiple functions, often navigating unclear scenarios to drive practical, strategic solutions. Lead the planning and execution of transformation projects, managing timelines, resources, and cross-functional coordination to deliver successful outcomes. Partner with cross functional business teams and Technology to shape and deliver initiatives, ensuring cohesive execution across departments. Build positive relationships with senior stakeholders within the organisation. Challenge the status quo, thinking differently and expressing new ideas. Assist & support Asset Management Leadership in building a high performance culture and drive people agenda to support India 2.0 ambition Support AM Director in building long term strategy & also support BAU business management to drive strategic initiatives and functional objectives. Transformation Project Management: Responsible for the end-to-end delivery of medium to highly complex Asset management projects, including identifying key business stakeholders, defining business cases, project objectives, scope, resources, and expected benefits and outcomes. Collaborate with the Project Sponsor to communicate project outcomes and benefits across the organization to garner support and buy-in. Develop and maintain high-quality project plans with built-in risk mitigation strategies, ensuring responsibilities are assigned to project resources on daily/weekly basis. Evaluate delivery options and team performance, providing feedback and adjusting plans regularly against scope, schedule, budget, risks, outcomes, and benefits. Provide regular forecasts of future Change and Business-as-Usual (BAU) resources required for the project. Guide the project team to ensure delivery of required benefits and outcomes within specified tolerances of time, cost, quality, scope, benefit, and risk. Conduct regular lessons learned sessions during the project lifecycle, implementing agreed recommendations and sharing insights with the broader Project Management community. Adhere to governance standards, including Project Change Standard and guidelines, maintaining accurate RACI and RAID logs and other project records. Produce timely management information and ensure completion and sign-off of mandatory documentation (e.g., business case, requirement documents/user stories, stage gates, test plans, change requests, closure documents) at appropriate stages. Forecast future external costs, understand drivers of project cost variance, and take actions to control costs within budgets or raise change control. Monitor and report progress to impacted stakeholders (e.g., sponsor(s), programme manager, Change Programme Directors, steering committee), including ongoing business case viability. Independently identify and manage issues, risks, and dependencies, making recommendations for mitigation and escalating as necessary to maintain project progress. Complete handover to BAU and business benefits realization activities to close off projects. Manage resource planning and motivate the project team to ensure high standards of output, focusing on customer satisfaction and delivery through ongoing guidance, mentoring, and coaching. Manage relationships with required teams (e.g., Technology, external suppliers, and other business functions) to achieve timely delivery. Participate in enhancing change capability across the firm by sharing project and change management disciplines with the wider business. Mentor and coach team members to improve delivery efficacy and support their personal development. Market & Capability Intelligence Possess knowledge and understanding of GCC Landscape in general & more specific within Asset management Industry. Build thought leadership content on capability models for business transformation Demonstrate strong business acumen, commercial sense, and understanding of business drivers Build Industry network, develop external awareness & market intelligence. Partner with AM forums, FinTech Community, Consultants, etc to bring outside perspective Stay informed about relevant regulatory requirements and appropriate industry standards Key Accountabilities: Accountable for delivering expert advice or service, using specialist knowledge and subject matter expertise Applies judgement to deliver outcomes, evaluating a range of potential solutions, considering the impact for customers, cost and risk Manages conflicts that may impact delivery Challenges upwards given knowledge of delivery and awareness of complex systems and the broader picture Identifies and anticipates need for changes to continuously improve quality and efficiency of output Knowledge & Skills: Deep Knowledge of GCC capabilities, COE models, Business Transformation, Technology transformation within asset management or financial services. Experience in life cycle mapping, process mapping, data mining and knowledge of different requirements driven business needs, regulatory jurisdiction and proposition design. Strong problem-solving skills, with a demonstrated ability to navigate ambiguity and apply critical thinking to complex issues. Proven experience leading and managing large-scale projects related to delivering improvements & building capabilities. Ability to influence and work effectively with stakeholders at all levels, aligning cross-functional teams to achieve transformation goals. Strategic thinker with strong analytical abilities, able to balance high-level objectives with practical project management. Excellent communication skills, with the ability to present ideas and project updates to senior leadership. Passionate about developing a work environment that embraces and values diversity. Attention to detail and the ability to articulate complex ideas/concepts to stakeholders. Experience: Minimum of 15+ years of management experience & 10+ specifically in leading transformation & change projects preferably in asset management industry (buy side) or capital markets. (Having private market experience is icing on the cake) Significant and demonstrable track record of end to end delivery of projects, including demonstrable experience of successfully turning around failing projects, building momentum, and buy-in to a new project Influential Leadership skills & traits with a proven track record to bring cross functional teams with no authority together & lead them to achieve a strategic objective Experience of leading business transformation projects, working with both internal and external stakeholders within business function. Experience of working in a highly controlled and regulated environment with commercial mindset Working effectively with stakeholders at different levels including executive, global leaders, CIO s & Investment teams (C-Suite and Functional Leaders) and external parties. Management and coaching of Project Managers, Business Analysts, Teach Teams, SME (line and matrix) Educational Qualification: Graduate in any discipline, preferably in Finance or management Master s in Business or any other equivalent certifications PMP, Six Sigma, CI, Lean, Business Transformations, Agile certification is an added advantage. We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.