VP - Tech lab

Job Description

Overview This role shall strategize, ideate, conceptualize, scope and demonstrate the value of innovative digital solutions. Digitization shall be used for both service re-imagination and building operational efficiency. You will see how the current set of services is being delivered and reimagine them by technology and process re-engineering. You will also look at manual processes and advise solutions for automation. The role will require knowledge of solutions and tools available in the market and capability to think how technology could be leveraged in the organization business context. The occupant will take a problem area and run through solution identification process: define problem, identify solution options, develop business case and do solution pilot and scope implementation. The job will require collaboration with various functions, understanding the objectives and selecting digital solutions to accomplish scale, impact, speed and with quality. This role will provide you with an opportunity to showcase your solution building prowess along with opportunity to work across enterprise technology and processes. Roles and Responsibilities ▪ Reimagine service delivery a. Identify inefficient processes and process steps b. Quantify value proposition and ideal way of delivery c. Contrast current ways to ideal way and identify improvements d. Do pilot of reimagined value delivery method ▪ Digitize operation: a. Work with delivery and support team to identify digitization opportunities b. Analyse processes and identify opportunities to digitize c. Develop business cases and get management sponsorship d. Scoping projects e. Prove desirability through pilots. Prerequisites ▪ Strong background of enterprise technology solutions and tools ▪ Well versed with new age developments including machine learning, AI including Generative AI ▪ Good blend of technology and business skills ▪ Ability to collaborate with others ▪ Proven ability to work in an unstructured environment. Experience ▪ Candidates should have at least 7+ in technology related business analysis and solution evaluation role. ▪ Excellent leadership, communication, and collaboration skills with a proven ability to align AI initiatives with business goals and deliver measurable outcomes ▪ Strategic thinking, problem-solving, and a strong team player. Education ▪ A master’s or a bachelor’s degree from Tier 1 institute. Compensation The compensation structure will be as per industry standards Show more Show less