Job Description

of a Role purpose: Management and administration of online and classroom based trainings for Vodafone global businesses including functional and system administration. Key accountabilities and decision ownership: Create and update classroom and online courses/trainings in the Learning Management System (LMS) Load, test and trouble shoot e-Learning content and liaise with content owner to resolve any issues before publishing Enrolment/Mark attendance of learners for classroom sessions where this has not been carried out online Become a virtual member of the LMS community / Academies representing the Global Shared Service Centre and identifying new requirements and areas for process improvement Deliver learning requests/tasks within the KPIs set (e.g. SLA, TAT, Quality) Scheduling and execution of planned training Track and Monitor attendance, feedbacks and effectiveness. Share with respective stake holders and raise flags when required Managing learning management system. Vendor management, instructor evaluation Helping trainees in solving all training queries Overall management of all calendar and ad hoc program Maintaining training material, approved instructors, and contents repository Marinating financial (PR/PO) tracker Providing all relevant reports based on training data. Coordination with SCM (Supply Chain Mgmt.) team. Marinating and updating Training Process and procedure documents repository Introduce and Implement ideas for training assessment/effectiveness measures improvement Delivers Training Programs / Modules based on training plan requirements and according to a business-driven schedule Designs and implements proactive communication plans to ensure that training and development initiatives are communicated effectively to global audiences. Core competencies, knowledge and experience [max 5]: 2-3 years work experience in L&D or LMS training/HR operations role Domain knowledge for e-learning, classroom and virtual class learning administration in any LMS platform LMS configuration, LMS administration, SuccessFactors LMS knowledge (preferred) Knowledge of any LMS Learning Management systems (advantage) Effective communication: Should be able to converse effectively with global employees/stakeholders Work with partners (globally) to assess their needs and develop system driven solution keeping end user experience. Collaborate with other teams to drive transformation, process simplifications, automations, etc. Proficiency in MS Office Suite Data analysis and logical thinking (elementary) Knowledge of PowerApps platform (advantage) Must have technical / professional qualifications: BCA/ BSc/MSc/BCom/BBA/MBA Training and Development/LMS knowledge (preferably SuccessFactors) Basic proficiency MS Office Suite