Voice Process

Job Description

Handle inbound and outbound voice calls to assist customers with their inquiries. Provide accurate information regarding products and services to customers. Resolve customer complaints effectively and efficiently. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve customer service processes and outcomes. Handling inbound calls & providing them with exceptional customer service Maintaining accurate records of customer interactions Resolving customer complaints in a professional manner Strong problem-solving skills Skills and Qualifications Excellent verbal communication skills in English and regional languages. Strong listening skills with the ability to empathize with customers. Basic understanding of computer systems and proficiency in using call center software. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving skills and a customer-oriented mindset.