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MRT Infotech
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Voice Process Executive

Voice Process Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

MRT Infotech

0 - 1 years

1 - 3 Lacs

visakhapatnam

Posted:10 hours ago| Platform:

Apply

Skills Required

excellent communication skills domestic voice domestic bpo customer service voice process verbal communication communication skills customer support domestic voice process bpo voice customer care domestic calling domestic sales customer handling domestic process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring for Voice Process Leading Global Customer Experience Company (Vizag Location)

Company:

Position:

Work Mode:

Location:

Eligibility:

Qualification:
Graduates & Undergraduates can apply
Experience:
Freshers and Experienced candidates are welcome
Languages Required:
Hindi + English

Job Details:

Process Type:
Domestic Voice Process (HDFC)
Shifts:
Rotational Shifts
Week Off:
Rotational
Cab Facility:
2-way cab provided
Compensation:
Based on last drawn CTC (up to 30% hike)

Key Responsibilities:

Handle inbound and outbound calls related to HDFC customer queries and services.
Resolve customer issues efficiently while maintaining a positive brand experience.
Update and maintain call records in CRM systems.
Adhere to process compliance, quality, and service standards.
Contribute to customer retention and satisfaction initiatives.

Key Result Areas (KRAs):

Customer Satisfaction (CSAT):
Maintain excellent customer service ratings.
First Call Resolution (FCR):
Achieve high resolution rates on initial interaction.
Quality Compliance:
Follow all call handling and process guidelines.
Attendance & Productivity:
Meet daily targets and adhere to schedules.
Communication Excellence:
Maintain clarity, courtesy, and professionalism in all interactions.

Sridevi:

Best Regards,

Sridevi

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MRT Infotech

Information Technology

Bangalore

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Voice Process Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Hiring for Voice Process Leading Global Customer Experience Company (Vizag Location)

Company:

Position:

Work Mode:

Location:

Eligibility:

Qualification:

Experience:

Languages Required:

Job Details:

Process Type:

Shifts:

Week Off:

Cab Facility:

Compensation:

Key Responsibilities:

Key Result Areas (KRAs):

Customer Satisfaction (CSAT):

First Call Resolution (FCR):

Quality Compliance:

Attendance & Productivity:

Communication Excellence:

Sridevi:

More Jobs at MRT Infotech