Voice Process / Customer Success Professional

0 - 5 years

2 - 3 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility
  • Handle customer inquiries and resolve issues professionally and courteously.
  • Provide exceptional customer service and ensure satisfaction.
  • Collaborate with internal teams to resolve complex customer complaints.
  • Develop and maintain strong relationships with customers to increase loyalty and retention.
  • Identify opportunities to upsell and cross-sell products or services.
  • Analyze customer feedback and suggest improvements to processes or procedures.
Job Requirements
  • Minimum 2 years of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
  • Strong analytical and critical thinking skills.
  • Experience with CRM software or other customer relationship management tools.
  • Ability to work collaboratively as part of a team.

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