Voice & Non-Voice Call Center Agent

Voice Job Description:   Handle inbound calls for international customers and provide customer support Good customer handling skills Understand and resolve customer queries effectively via voice Deliver excellent service with clear and professional communication Ensure first-call resolution and customer satisfaction Should be comfortable working in rotational night shifts, (5 days a week, 2 rotational offs) Education: HSC/Inter, Undergraduates, Graduates, and Postgraduates Experience: Both Freshers and International Voice Experienced candidates can apply Excellent communication skills in English (verbal and written) Must not be pursuing regular education. Comfortable working for voice process and night shifts: 24/7 shifts with 2 rotational Off’s 2-way cab facility provided   Rounds of interviews for Voice:   HR OPS1 OPS2   Salary Details: Freshers: 3.5 LPA Experienced: Up to 4.5 LPA (Minimum 1Yr) Designation : Associate   Chat Job Description:   ·        Respond to customer inquiries via chat (non-voice) ·        Resolve issues with clear, concise, and grammatically sound written communication ·        Maintain high-quality service standards with timely responses ·        Ability to handle multiple chats simultaneously ·        Flexibility to work in UK rotational shifts, (5 days a week, 2 rotational offs) ·        Education: Undergraduates, Graduates, and Postgraduates ·        Experience: Both Freshers and Chat Experienced candidates can apply ·        Excellent communication skills in English ·        Must not be pursuing regular education ·        2-way cab facility provided   Rounds of interviews for Chat:   HR Essay or Topic writing round Chat Assessment OPS1 OPS2   Salary Details: Freshers: 2.4 LPA Experienced: Up to 3.4 LPA (Minimum 1Yr) Designation : Associate