Voice and Accent Trainer

Job Description

Dear Candidate, Greetings From Binary Semantics Ltd.!! Immediate Hiring For "Voice & Accent Trainer - Gurgaon(WFO & US Shift) Note: If you have Voice & Accent Trainer exp in US process, then only apply. NP: Immediate joiner/ 10-15 days only About Binary Semantics Ltd:- Get to know us - We are a global company with a range of Value-driven Products, Solutions, Services and Experiences encompassing SaaS, PaaS broadly XaaS, Hybrid and Enterprise. We firmly believe that the experiential world of tomorrow is going to be interconnected with APIs and Microservices enabling the transformation of Customer Experiences. We provide Fixed, Subscription or usage-based Pricing Models giving customers choice and value drivers suited to their context/ scenarios. The list of our gold and silver partners and alliances includes Maplesoft, SAS, Microsoft, Oracle and more. We are a client centric global software development company offering IT services, Consulting services and Knowledge services across several industry segments such as Automobiles, Manufacturing, FMCG, Technology, Insurance, Travel, Hospitality and B2B Publishing. Our global operations spread across USA, Canada, Europe and India. We leverage our strong technology expertise and deep industry knowledge to develop customized solutions and services. Responsibilities:  Establish and maintain professional credibility using excellent verbal and written communication, training presentation, and facilitation skills  Provide communication, soft skills, voice and accent training to NHT batches & on floor associates  Manage projects to achieve business objectives in a timely and accurate manner.  Use solid analytical and decision-making skills to assess account performance gaps and learner needs  Conduct needs analysis, research, and create new training initiatives to strengthen the skill set of employees  Design, develop, and create a variety of instructional materials and job aids in accordance with identified needs within time and budget constraints  Knowledge of adult-learning principles and methodologies including classroom management, coaching, curriculum development, and/or lesson planning  Provide clarification and effective feedback to learners & supervisors as needed  Organize, Plan and Implement monthly cyclic activities including refresher training, KPTs and Dipchecks  Effectively interact with employees at all levels of the organization, and work with a variety of people from diverse backgrounds.  Assist Quality & Operations team to enhance & improve employee skillsets to deliver results and performance  Conduct side-by-side coaching/floor walk when not on training assignments and thus contribute to operational goals  Prepare training outlines, scripts, expected results, evaluation and related materials  Participate in strategic planning sessions to design learning and development strategies and roadmaps  Innovative training techniques to make training more effective, fun and interactive Ideally, you should have:  Have minimum of 2 years of working experience as Voice and Accent Trainer/Communication Trainer/Learning & Development in US/Canada BPO/ITES Industry  Excellent communication, presentation, demonstration and facilitation skills  Proficient in MS Office Suite (esp. PowerPoint); e-learning software is an asset  Problem-solving and critical thinking skills  Self-motivated and ability to work independently as well as contribute to cross-functional and global teams  Must have the ability to identify communication skills gaps to help improve performance  Technical experience to coordinate the development, maintenance, and implementation of training schedules, outlines, plans, and lessons.  Graduate/ Post Graduate degree in English/Communication /Humanities with relevant certification courses. Ex – TTT, Voice and Accent certificates, etc.  A team player who is supportive, flexible, and ready to take on additional tasks.  Highly organized, detail-oriented, patient & action-oriented with an ability to work with across teams and supervisors.  Responds positively to feedback and respects diverse point of views.  Willing to work on a shifting schedule and on holidays as needed  Understanding of effective teaching methodologies and tools  Understanding of Technology, Sales, Consumer Behavior will be preferred Role: Voice and Accent Trainer Industry Type: ITES/BPO/KPO/IT Services & Consulting Functional Area : Learning, Training & Development Employment Type: Full Time, Permanent We offer:  Meal/Refreshments  5 Days Working – US Shifts – Rotational Shift & Week Offs  Both Side A/C Cabs Interested candidate can share their resume on below mentioned email id: juhi.khubchandani@binarysemantics.com Total Exp: Exp in US process as Voice & Accent Trainer: CTC: ECTC: NP: Location: Ready for WFO from Gurgaon in US shift: Regards, Juhi Khubchandani Talent Acquisition Binary Sematics Ltd. Show more Show less