Vmware,Hyper V & Azure

Technical Tasks / Activities

• Manage Firmware updates on Host hardware (HPE Proliant DL, Synergy Blade Servers, Cisco UCS)
• Management and configuration of VMWare vSphere Infrastructure
• Handle ESXi Servers, Virtual Machine Provisioning, HA/DRS Clusters
• Administration of Hyper-V Hosts and Clusters
• Responsible for identifying, recording, registering and performing the correct troubleshooting of tickets as mentioned in the service catalog for each service.
• Install, de-install and refresh all CTW Physical Server Equipment (IMAC Activities).
• Perform any IMAC (Install, Move, Add, Change) relating to Virtual Servers.
• Perform evaluation and testing of any new Server Image.
• Maintain and Support all CTW Servers.
• Proactively Monitor and resolve issues reported in vCenter Alarms, vROPS, vRealize LogInsight
• Remediate CTW servers following issues found by SCOM monitoring services.
• Administration of Microsoft Clusters
• Follow and perform Server Lifecycle management
• Report Server uptime and Server Availability to Authorized Users.
• Inform users about backups schedules / volumes.
• Maintain an up-to-date list of Server Owners/Inventory.
• Escalate relevant tickets to SAP SMEs and follow-up until closure.
• Windows Server OS patching using SCCM, Chef.
• Write automation workflow scripts using MS PowerShell
  

Process Expectations

• Follow agreed processes and procedures for ticket resolution.
• Have Pro-active approach to identify, co-ordinate and resolve tickets
• Be a team player and interact/help team members/cross functional teams to achieve faster issue resolution
• Follow/Improve SLA resolution timings.
• Adhere to incident, problem and change management processes.
• RCA Preparation on Major Incidents
• Participate in team meetings as per the agreed governance model.
• Engage SAP CTW Experts, if required as per service catalog RACI. Work to reduce the ticket assignment to Expert group
• Participate and contribute to continual service initiatives/improvements.
• Assist operation line manager in meeting program objectives.
• Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval.
• Keep updated on new technologies and request training if needed.
• Communicate with identified users appropriately via all approved media.
• Adhere to Shift timings and complete the assigned tasks
• Hand-off pending issues/tasks to in-coming shift with all details, as per the defined process
• Act as a backup resource, when in need.
  

Pre-requisites

• Skillset Required:
• Expert knowledge of maintenance & troubleshooting of physical or virtual servers
• Expert knowledge of Microsoft Hyper-V and VMWare
• Administration of MS Windows Servers with basics of Active Directory, DNS, DHCP
• Hands on experience on PowerShell Scripting
• Should be proficient in VMWare vSphere and hands on experience on ESXi 7 and later
• Troubleshooting ESXi issues related to storage, network and performance.
• Good knowledge on High Availability, DRS, V-Motion, Distribution Switch, Capacity planning, Storage Migration, Cross V-center Migration, and Upgrades.
• Experience with ITIL processes especially incident, change and service level management
• Need to be independent and coordinate with various teams for the daily operations, plan and execute scheduled activities.
• Willingness to learn new skills and technologies.
• Ability to make quick decisions, assume leadership without supervision, able to assume a role of authority as necessary.
• A keen eye for detail and a result driven approach
• Effective analysis: Ability to listen, analyze and summarize.
• Ability to work in stressful situations. Conflict management skills is a plus.
• Customer and team-work oriented.
• Desired:
• Experience in HPE ProLiant DL systems, Synergy Blades
• Firmware and Server Patch management
• Knowledge of Networking
• Knowledge of SQL
• SCCM/Chef knowledge
• Outstanding communication skills. Excellent English written and oral communication skills
• Good to have knowledge on Install, Configure and manage Linux Flavors (e.g Redhat, Ubuntu, CentOS)
• Good to have knowledge on managing linux based Cloud Management Platforms like Cloudstack, Openstack
• Work experience in an international environment. Software Industry experience strongly preferred.
• Good to have VMWare VCP Certification