Experience: 1-3 years Location: Indiranagar, Bangalore Reports To: Strategic Partnership/ Funding Manager About the Role: We are seeking a motivated Business Development Associate to support key partnerships, funding opportunities, and business collaborations. This role is ideal for candidates looking to gain hands-on experience in finance and business development. Key Responsibilities: Partnership Development & Outreach Identify and research potential partners, including financial institutions and investors. Assist in preparing partnership proposals and pitch decks. Support outreach efforts by coordinating meetings and follow-ups. Maintain a database of key contacts and track engagement. Funding & Investment Support Assist in evaluating funding opportunities, including grants and Debt. Basic Knowledge of financial modeling and data analysis. Operations & Coordination Coordinate communication between internal teams and external stakeholders. Track and report key performance metrics for partnerships. Qualifications & Skills Required: Interest in finance, business development, and investment strategy. Strong communication and analytical skills. Proficiency in MS Office (Excel, PowerPoint, Word); CRM tools are a plus. Self-motivated and detail oriented. What Youll Gain: Hands-on experience in financial strategy and partnerships. Exposure to investment negotiations and structuring. Networking opportunities with industry professionals. Certificate of completion and career growth potential.

Position Overview: As a Tele Sales Executive, you will play a crucial role in expanding our customer base and promoting our fintech products and services. Your primary responsibility will be to engage potential customers over the phone, educate them about our financial solutions, and encourage them to take advantage of our offerings. Proficiency in English, Tamil, and Telugu is required for this role, and candidates with a background in fintech will be given preference. Key Responsibilities: Outbound Calls: Make outbound calls to prospective customers to introduce our fintech products and services. Customer Onboarding: Guide customers through the application registration process or onboarding over the call, ensuring a smooth and efficient experience. Customer Education: Provide detailed information about our product, highlighting the benefits and features to potential customers. Relationship Building: Build and maintain positive relationships with customers, addressing their inquiries and concerns effectively. Sales Targets: Achieve and exceed monthly sales targets. Product Knowledge: Stay up to date with our fintech products and services, ensuring you can answer customer queries accurately. Documentation: Maintain accurate records of customer interactions and update the CRM system. Compliance: Adhere to all relevant industry regulations and compliance standards. Qualifications: Language required English, Hindi or English, Tamil or English , Kannnada, Telugu. Should have minimum 6 months experience in Tele sales, fintech industry is a plus. Strong communication and interpersonal skills. Goal-oriented with a proven track record of meeting and exceeding sales targets. Excellent problem-solving abilities. Ability to work independently and as part of a team. Basic computer and Excel skills and familiarity with CRM software is preferred.

About Us: We are a fast-growing fintech company revolutionizing access to credit for underserved and emerging customer segments. Our flagship credit line product enables individuals and small businesses to meet their financial needs with flexibility and confidence. We're looking for a Customer Success Team Lead to champion the customer journey and help us scale sustainably. Job Summary: As the Customer Success Team Lead, you will be responsible for leading a team of Customer Success Executives to ensure exceptional servicing, and engagement of users across their lifecycle. You will be expected to handle escalations and play a strategic role in feedback loops between the customer and cross-functional teams like Product, and Risk. Key Responsibilities: Team Leadership: Manage, coach, and develop a team of Customer Success Executives. Monitor daily performance and ensure KPIs (TAT, CSAT, NPS, resolution rates) are met. Create training plans and SOPs for new product features or policies. Customer Lifecycle Management: Oversee onboarding, activation, and engagement of new customers. Monitor usage patterns of the credit line and proactively reach out to improve adoption. Ensure timely resolution of escalations. Operational Excellence: Implement processes to improve service quality and efficiency. Track customer queries and complaints using CRM and ticketing tools. Own regular reporting and insights on user behavior, product friction points, and service metrics. Cross-functional Collaboration: Collaborate with Product, Tech, and Risk teams to drive improvements based on customer feedback. Support credit operations, repayment reminders, and NPA risk mitigation workflows. Partner with Compliance for KYC, grievance redressal, and regulatory mandates. Voice of the Customer: Identify patterns in feedback and work with stakeholders to enhance the user experience. Conduct periodic customer satisfaction surveys. Qualifications: 4 to 7 years of experience in customer success, account management, or support roles; at least 1 years in a leadership or team lead position. Experience in fintech, NBFCs, or digital lending environments strongly preferred. Strong understanding of credit line products, repayment cycles, and digital financial services. Excellent communication skills in English. Data-driven with proficiency in Excel/Google Sheets; knowledge of CRM and ticketing platforms (Freshdesk, Zendesk, etc.). Empathetic leader with a passion for improving customer outcomes.