Visitor Experiences Coordinator

Job Description

The Visitor Experience Coordinator will be responsible for strengthening visitor experiences at MAP They will be expected to provide input towards and deliver high-quality experiences for the Museums visitors; as well as support MAPs strategic audience-building interventions working in conjunction with other teams to increase visitor footfall, engagement and programme attendance This is a unique opportunity to shape the experience of diverse audiences in a young museum f inding its place in its new home Please note: This role requires flexible timings, including late evenings and weekends, in order to attend and manage programmes and engagements, as required MAP has a compensatory off policy in place which is applicable when working on designated off-days Duties and responsibilities Provide guided walkthroughs and tours of the building and exhibitions, as required for groups or individuals Assess and build the overall quality of visitor experiences at the Museum; engage with visitors to effectively and accurately provide information regarding museum policies, exhibitions, collections, accessibility features, special events and programmes Helping to build and implement effective feedback mechanisms to understand the Museums audiences and their experiences Provide inputs towards strategic interventions based on visitor engagement and feedback to encourage repeat visitors, enrich visitor experiences at the museum, and help inform other teams practices, wherever appropriate and possible Developing or supporting the development of different short-term and long-term mediation strategies and experiences for visitors in relation to exhibitions on view Developing or supporting the development of interventions in the museum that enrich or enhance visitor experiences: from infrastructure and communications to services and programming, as the case may be Oversee MAPs volunteer docent programming, including the delivery of training modules, management of volunteers and coordination of engagement activities for the same Organise and deliver sensitisation training and mediation-based training for front-facing staff at the Museum in collaboration with externals, or learning, collections, exhibitions and inclusion teams, as required Support MAPs efforts in audience research studies, directly or indirectly, as may be required Support MAPs diversity and inclusion best practices to ensure that all visitors feel respected, warmly welcomed, and comfortable in the museum Provide support for special events and public programmes, as needed Provide support in the acquisition of new members, and help with the utilisation of on-site spaces/experiences to increase membership sales and renewals Skills and experience Knowledge and experience in audience engagement and art mediation practices; experience in museum environments preferred Excellent verbal and written communication skills Fluency in English and Kannada would be expected Knowledge of other Indian and/or international languages will also be also valued Ability to effectively communicate with visitors, peers, and management; and to interface effectively with visitors in both conveying information and listening to questions/concerns Ability to work effectively under pressure and to communicate effectively and diplomatically with peers, patrons, management, volunteers and visitors is vital Willingness to work flexible schedules, including weekends, holidays, and before or after hours as needed Driven, energetic, highly collaborative and results-oriented High level of accountability and efficiency, especially while handling multiple tasks Good research, planning, and organisational skills Excellent attention to detail with ability to handle a fast-paced environment is a must Ability to adapt to changing priorities, and be culturally sensitive and respectful of diversity Equality & Diversity MAP is an equal opportunities employer We oppose all forms of discrimination and believe that all people, regardless of their identity or membership of any group deserve to be treated equally, consistently and fairly We welcome creativity, excellence and different perspectives that individuals of all backgrounds and abilities bring to our work