Visa Executive

Job Description

FCM, part of FTCG, is one of the worlds largest travel management companies, trusted by national and multinational companies alike. With a 24/7 reach in 97 countries, FCMs flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and a duty of care to deliver the ultimate personalized business travel experience. We are part of the ASX-listed Flight Centre Travel Group, renowned for market-leading travel solutions and competitive offerings. Recognized : Winner of the World’s Leading Travel Management Company Award (WTM) for 9 consecutive years. FCM Travel India is one of India’s Top 100 Great Mid-size Workplaces 2024 . We are looking for a highly motivated Executive / Senior Executive to join the Customer Excellence Team in Pune. This role is ideal for someone with extensive experience in managing corporate clients, specializing in visa services and ensuring seamless travel experiences for our corporate clients. You will be responsible for managing visa-related services, addressing client requests, and ensuring smooth coordination between various stakeholders involved in corporate travel. Day in the Life : Manage visa applications and documentation for corporate clients traveling internationally, ensuring accuracy and compliance with all requirements. Liaise with embassy and consular services to ensure timely processing of visa applications. Handle client queries related to visa processing, documentation, and travel requirements with a focus on corporate needs. Assist clients in managing their corporate travel plans by booking air travel, hotel accommodations, and other travel-related services. Monitor and ensure all travel documents (visa, passport, and other requirements) are in place for clients, minimizing any risks or delays. Provide guidance and support to clients on visa-related requirements, regulations, and other travel policies. Coordinate with internal teams (such as operations and finance) to ensure the smooth delivery of services and compliance with service level agreements (SLAs). Collaborate with the management team to ensure that all visa-related processes align with company policies and customer expectations. Stay updated on the latest travel trends, visa regulations, and industry best practices to continually improve customer experience and compliance. Assist in resolving issues related to travel disruptions and visa rejections, working closely with clients and the relevant authorities. You'll Be Perfect For This Role If You Have : 3-5 years of experience in the travel industry, specifically in managing corporate clients and visa-related services. Strong visa processing knowledge for both domestic and international travel. Proficiency in GDS systems (Amadeus, Sabre, Galileo) for travel bookings and visa management. Excellent communication skills, with a customer-oriented approach . Ability to handle high-pressure situations while maintaining attention to detail and delivering excellent customer service. Strong understanding of corporate travel requirements , travel documentation, and visa regulations for various global destinations. A problem-solving attitude with a focus on delivering solutions to clients. Strong organizational and multitasking skills , ensuring timely and accurate service delivery. Bachelor’s degree or equivalent in Hospitality, Business Administration, or a relevant field . What’s in it for you : Competitive salary package aligned with the market. Exposure to a global environment , with the opportunity to interact with international clients. Work-life balance : Enjoy your travels with paid annual leave and time-off. Medical benefits , including comprehensive health coverage, accidental, and life insurance. Employee perks : Industry discounts, travel benefits, and opportunities for career growth and development within a global organization. Recognition and rewards : Regular events, incentives, and a strong company culture focused on growth, collaboration, and fun! Why FCM Travel India? FCM Travel India is part of the Flight Centre Travel Group, which is globally recognized as a Top Great Place to Work . We are committed to creating an inclusive environment where everyone can bring their authentic self to work. At FCM, we celebrate the uniqueness of our people and offer unlimited career advancement opportunities, both locally and globally.