Virtual Relationship Banking- Relationship Manager

Hdfc Bank

0 - 5 years

2 - 4 Lacs

mumbai

Posted:1 week ago| Platform:

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Skills Required

vrm sales cross selling phone banking relationship management banking products

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Responsible to engage with New to Bank + Existing customers of the Bank to service and provide product interventions with relevant offers for all Core objectives of the channel & further Cross Sell / Up Sell other Products of the Bank .
Create an experience for customer to do transaction with HDFC Bank on his banking needs.
Meet penetration objectives across core product segments for example ME activation, DC EMI contribution & Tap existing opportunities across Retail Assets, Payments, Liabilities and TPP Products .
Educate the customer on products of the Bank.
Control and minimize financial & reputational loss to the Bank.
Work on the feedback shared with by the supervisor /unit manager/training manager on the quality of Call experience.
Ensure all tele calling and product regulatory compliance are adhered to.

Preferred candidate profile

Sales and Influencing Skills
Banking Product & Process Knowledge
Customer handling skills
Convincing Skills
Good Communication in English

(Freshers Are Welcome)

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