Job Description

Support of all workstations and printers including installation and upgrades. VIP End-user support of applications including, but not limited to, Windows workstations, MS- Office, Office365, Utilities and various stand-alone applications. Daily Checklist for Video Conference rooms to be followed in the morning - Escalate to OEM vendor in case of any issues Strong hands on experience of managing and troubleshooting Video Conference devices , Check the availability of bandwidth for Video Conferencing. Work with 3rd party vendor support to implement upgrades and fixes. Maintain asset inventory, network diagrams and other related and relevant records. Instruct end-users in the use of relevant technology. Role will require planned and unplanned off-hour support and travel. Manage operations, support, and management of products, systems, applications and services. Requirements: In-depth knowledge of end user desktop issues in areas ranging from desktop support, e-mail, remote support tools, application support, web technologies, video conferencing and IT security Experience with software diagnostics, configuration and installation in the area of Microsoft Windows, Microsoft Office Suites Practical and basic knowledge of Active Directory, TCP/IP Networking, DNS, DHCP