7 - 12 years

9 - 14 Lacs

Posted:1 month ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description


  1. Manage Out sourced call center and deliver on topline (premium) targets



  • Delivering on month on month targets for Insurance premium

  • Managing Lead flow, Lead Consumption and Customer Servicing metrics

  • Sharp in Data analytics



  1. Resource Planning (day to day activities, rostering)



  • Training, Skilling, Reskilling, Upskilling of Call Center executives on various insurance products and services offered

  • Hire, Coach and retain talent

  • Manage Attrition



  1. Evaluate Performance



  • Evaluate performance objectively, set and monitor KPI s of team leads, call center executives

  • Monitor and continuously find ways to improve performance and productivity

  • Monitor and deliver on customer satisfaction metrics

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Bajaj Allianz General Insurance logo
Bajaj Allianz General Insurance

Insurance

Pune Maharastra

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