VDI Operations Lead( Citrix , Azure AVD, VMware)

Job Title: VDI Operations Lead Citrix / Azure / VMware

Location:

Shift / Time Zone:

Employment Type:

Position Overview

VDI Operations Lead

Key Responsibilities

• Lead daily

  VDI operations

  including task scheduling, ticket queue ownership, and on-call coordination.
• Act as the

  primary escalation point

  for L2/L3 incidents, ensuring prompt resolution and effective communication with stakeholders.
• Mentor and guide the operations team to maintain service quality, stability, and performance standards.
• Generate

  daily and weekly operational reports

  covering ticket trends, incident summaries, and SLA adherence.
• Identify and drive

  process improvements and automation

  to enhance efficiency and reduce manual workloads.
• Collaborate with

  infrastructure, security, and application teams

  for patching, upgrades, and change management activities.
• Participate in

  client review meetings

  , presenting performance dashboards and improvement initiatives.

Must Have Skills & Experience

• Experience:

  9+ years in IT/EUC with at least

  5+ years in VDI environments

  (Citrix Virtual Apps and Desktops, Azure Virtual Desktop, VMware Horizon).

• Leadership:

  2–4 years of experience in a

  lead or supervisory role

  , managing or coordinating operations teams.
• Strong understanding of

  ITIL processes

  (Incident, Problem, and Change Management).
• Expertise in

  troubleshooting, monitoring, and maintaining large-scale VDI environments

  .
• Proficiency in

  PowerShell scripting

  and automation tools for reporting and task management.
• Hands-on experience with

  ITSM tools

  (ServiceNow preferred) for queue and incident management.
• Excellent

  communication and coordination skills

  for interacting with client stakeholders and global teams.

Good to Have Skills

• Hands-on experience with

  Citrix Cloud

  ,

  Citrix Studio

  ,

  MCS/PVS

  ,

  Azure Virtual Desktop

  , and

  VMware ESXi

  .
• Experience leading or coordinating

  offshore/nearshore support teams

  .
• Strong

  analytical mindset

  for identifying performance bottlenecks, conducting root cause analysis, and trend forecasting.
• Knowledge of

  automation frameworks

  and scripting languages to enhance operational efficiency.
• Familiarity with

  capacity planning

  and

  performance tuning

  in virtual environments.

Reporting & Governance

• Provide

  weekly operational dashboards

  and

  incident summaries

  highlighting major incidents, recurring issues, and corrective actions.
• Participate in

  regular client meetings

  to review performance metrics, backlog, and continuous improvement initiatives.