1.Manage and respond to all applicant queries received via email, chat, and outbound phone calls where necessary.2.Ensure timely resolution of concerns to close Tickets within the shortest possible Turnaround Time (TAT).3.Take full ownership of applicant issues, coordinating with internal departments as needed to ensure complete resolution.4.Coordinate appropriately with internal functions and timely escalate critical issues for the necessary focus and attention.

Requirements:

Must have prior experience in an International BPO environment.
Strong command over English (both written and verbal) is essential.
Comfortable working in a Voice Process environment.

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