Job Description

The SAP SuccessFactors User Assistance team is a world-class technical communication organization that sets the standard for how product documentation creates value for SAP s Cloud HCM customers. We are looking for a highly motivated User Assistance Developer/Technical Writer with a demonstrated ability to manage projects in a fast-paced environment. As a member of our team, you'll help us deliver high-quality content and support our team s global strategic initiatives to deliver customer success. ROLE REQUIREMENTS: Organize and prioritize tasks to ensure timely delivery of user assistance assets that enable customers to deploy, administer, and use SAP software Research products and technologies to develop a deep understanding of the software and target audience Ensure transparency by providing estimates and managing milestones within a given release Demonstrate a quality-focused mindset to ensure content delivered is aligned with the relevant documentation standards and content architecture guidelines Collaborate with product stakeholders, customer support, design, and other SAP teams to create a world-class information experience for our customers Contribute to user assistance projects and initiatives for continuous innovation What you'll bring Degree in Engineering, Computer Science, Technical Communication, English, or a related field Experience in creating technical documentation and UX content design Excellent written and verbal communication skills Proficient in prioritizing tasks with a proactive mindset towards problem-solving and achieving results Ability to research and analyze information for various content requirements Capable of working on multiple priorities with various stakeholders in cross-cultural, global teams Experience with DITA XML and a good understanding of AI and related technologies is a plus