USA Ops And Customer Support Coordinator

US Operations & Customer Support Coordinator

Company: Clarion Oilfield Products Inc.

Location: Remote (Work from Home) with 2-3 office visits per week in Vijayawada

Employment Type: Full-Time

Reports To: Director/CEO

About Us

Clarion Oilfield Products Inc. is a Houston-based company specializing in API 6A certified ring gaskets, B7

studs, and oilfield sealing products for the oil and gas industry. We are a U.S. division of Bettercastings India,

with vertically integrated manufacturing capabilities and local inventory in Houston.

Role Overview

We are looking for a self-driven, organized individual to coordinate our US operations remotely during US

business hours. This role serves as the primary point of contact for US customers, manages order

documentation, coordinates with our Houston warehouse and logistics team, and liaises with India

manufacturing to ensure timely order fulfillment.

This is an excellent opportunity for a fresh graduate or early-career professional to grow into a US Operations

Manager role.

Key Responsibilities

Customer Support & Communication

• Respond to customer inquiries and emails promptly during US business hours

• Prepare and send quotations based on customer requirements

• Build and maintain professional relationships with customers

Order Management & Documentation

• Create and manage quotes, sales orders, and invoices in Zoho

• Provide Mill Test Reports (MTRs) and required documentation to customers

• Maintain accurate and organized records of all transactions

Warehouse & Logistics Coordination

• Coordinate with Houston warehouse team for order pickups and deliveries

• Communicate shipping schedules and track order status

• Ensure smooth handoff between sales and fulfillment

Inventory & Cost Management

• Enter incoming stock arrivals into the system

• Notify warehouse of expected landing dates

• Calculate landed costs for all incoming products

Manufacturing Coordination

• Attend daily production meeting at 5:00 PM IST (in-office 2-3 times per week; virtual on other days)

• Follow up on customer orders with India manufacturing team

• Track and update production order status

• Prioritize orders based on customer delivery requirements

Work Schedule

This role operates on US Central Time (8:00 AM – 5:00 PM CT), which translates to night shift hours in India.

The schedule adjusts with US Daylight Saving Time as follows:

Period US Time India Time (IST) Effective Dates

Daylight Saving (CDT) 8:00 AM – 5:00 PM 6:30 PM – 2:30 AM Mid-March to Early November

Standard Time (CST) 8:00 AM – 5:00 PM 7:30 PM – 3:30 AM Early November to Mid-March

Daily workload may vary and mostly falls below 8 hours, but must be available to work on dispatches and

quotations as per customer requirements.

Required Qualifications

• Bachelor's degree in any discipline

• Strong written and verbal English communication skills

• Proficiency in MS Office (Excel, Word, Outlook) and SharePoint

• Ability to learn and effectively use AI tools to improve productivity

• Self-motivated with the ability to work independently without supervision

• Highly organized with strong attention to detail

• Ability to create and maintain systems for efficient workflow

• Comfortable working night shift hours aligned with US business time

Preferred Qualifications

• Fresh graduate or 1-2 years of relevant experience

• Exposure to customer service, operations, or coordination roles

• Familiarity with ERP/CRM systems (training on Zoho will be provided)

What We Offer

• Competitive salary

• Laptop and necessary equipment provided

• Comprehensive training on systems, processes, and industry knowledge

• Performance-based incentives

• Clear growth path to US Operations Manager

• Opportunity to work directly with company leadership

How to Apply

Interested candidates may submit their resume and a brief cover letter to [email protected]. / [email protected]

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,086.00 - ₹37,793.46 per month

Work Location: In person