US Employee Assistant Specialist

Job Description

DUTIES & RESPONSIBILITIES Provides guidance, support and counsel to employees on defined employee relations issues. Escalates to senior personnel as appropriate. Facilitates company approved employee training sessions and guidance meetings. Build and maintain positive relationship with existing business consultants in the US. Act as a liaison between the client and consultants to ensure client satisfaction and adjust strategies as needed. Communication and negotiation skills for communicating and resolving grievance issues Lead efforts to increase retention and consultant engagement. Resolve and address questions and concerns from consultants. Generate business leads and business opportunities by networking with the consultants. Work with the client service managers to leverage on the received leads. Coordinate with internal teams to ensure excellent experience for consultants. Assists in conducting termination interviews, identifies potential employee relations issues, reports findings and recommends action.