US Collections Professional

Job Description

We are seeking a diligent and results-driven Collections Specialist to join our team and play a critical role in managing outstanding accounts and ensuring customer satisfaction. As a Collections Specialist, you will be responsible for generating and managing in-house leads from business owners, interfacing them to assess their financing needs, and guiding them through the financing process. You will handle documentation, coordinate with internal teams, and resolve customer queries efficiently. A key part of your role will involve conducting rigorous follow-ups, managing renewals, and addressing collection-related issues to ensure timely repayment and increase collections. Required Skills and Qualifications: Proven experience in a similar role within the financial services or collections industry. Strong understanding of collections processes and strategies. Excellent communication, negotiation, and interpersonal skills. Ability to handle high call volumes and manage multiple tasks simultaneously Strong problem-solving skills and the ability to think critically. High level of accuracy and attention to detail. Ability to work independently and as part of a team. Strong organizational and time management skills. Ability to meet deadlines consistently. Must Have US market exposure, debt collections for credit cards/ commercial loans/ business loans Notes 5 days working from office, cab facility available for pick and drop