Urgent Requirement_IT Service Desk Engineer_Gurgaon

Job Description

Urgent Requirement- Profile- Service Desk Engineer Exp-1-4years Location- Gurgaon Roles and responsibility- Monitored and executed all end user calls related to IT Services. All mails to be read thoroughly and replied to all the concerned in case of escalation. Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered. Coordinating with engineer, as well as with user for the update of the call. Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot the issue. Taking the user acknowledgement before closing the ticket ID. Check and generate the Daily call report, Monthly call report Interacting and escalate issue with senior and follow end to end resolution. Coordinate and manage relationships with vendors that provide hardware, network and other support. Maintaining hardware and software Inventory and follow all IT documentation process Knowledge and work close with service desk & ticketing software tools like remedy, footprint. Remote Support as per requirement through Team Viewer, VNC, Remote Desktop to solve Windows and Software issue. Can share resume at akriti.jaiswal@lrsservices.in