Job Description

Role & responsibilities 1. Responsible for Jio Home Delivery (JHD) in JC Operation 2. Manage and supervise various outbound channels to ensure high service levels for JHD customers 3. Recruit, train & deploy outbound direct sales agents in JC area as per the given target 4. Monitor refresher training on JHD process and product knowledge to agents 5. Drive Lead Acceptance & Lead Delivery on day to today basis 6. Ensure JC Level Master Configurations on JHD platform - Agents, Stores, PIN Codes, Products 7. JC territory planning to ensure 100% manning coverage 8. Supervise and manage General Trade & Own Store promoters (xDSS) for Home Delivery 9. Propose improvements to ensure augmented customer experience 10. Monitor and gather competition/industry plan, initiatives, policies and best practices. Skills and Competencies 1. Knowledge of managing, supervising direct sales teams of min 8-10,people, 2. Knowledge of product and market, 3. Knowledge of Direct Sales Practices, 4. Team Recruitment Skills, 5. Target orientation, 6. Customer focus Education Required Graduate in any discipline / (MBA or equivalent preferred) Experience Required Graduate: 4-8 Years / MBA: Min. 2-6 years Salary Range 500000.00 To 500000.00 INR