Job Description

________________________________________ Job Summary: We are looking for a Chat Support Executive to provide real-time assistance to customers via chat platforms. The ideal candidate should have excellent communication skills, problem-solving abilities, and a customer-centric approach. You will be responsible for addressing customer queries, troubleshooting issues, and ensuring a seamless customer experience. ________________________________________ Key Responsibilities: Respond promptly to customer inquiries via live chat and email. Provide accurate information about products, services, and policies. Troubleshoot customer issues and provide effective solutions. Maintain detailed and accurate records of customer interactions. Escalate unresolved queries to the appropriate department. Ensure high levels of customer satisfaction through professional and courteous communication. Adhere to company policies and standard operating procedures. Meet key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction. ________________________________________ Required Skills & Qualifications: Experience: 6 months to 1 year in customer service, preferably in chat support. Education: High school diploma or equivalent (Bachelors degree preferred).