2 years
0 Lacs
Posted:1 week ago|
Platform:
On-site
Full Time
We are currently seeking a dedicated and experienced individual to join our team as a BPO Operations Team Leader. In this role, you will be responsible for overseeing the day-to-day operations of our call center, ensuring efficient and effective service delivery, and providing leadership to our call center agents. Responsibilities:
o Analyze customer feedback and trends to identify opportunities for service improvement and implement corrective actions as necessary.
o Prepare and analyze call center performance reports, including call and email volume, response times, and customer satisfaction metrics.
o Communicate performance updates, and improvement initiatives to senior management and stakeholders.
Minimum of 3-4 years of experience in a BPO environment, with at least 2 years of experience in a supervisory or team leader role. ·
Multilingual with excellent communication skills (both written and oral) in English and Hindi. · Strong leadership and management skills, with the ability to motivate and inspire team members.
Excellent communication and interpersonal skills, with the ability to interact effectively with customers, team members, and stakeholders. ·
Proficiency in call center technologies and software, including call routing systems, CRM software, and call monitoring tools. ·
Knowledge of call center best practices and industry standards.
· Analytical mindset with the ability to interpret data and make data-driven decisions. ·
Strong problem-solving skills and the ability to handle complex issues with diplomacy and professionalism.
Hash Connect Integrated Services Pvt. Ltd.
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