About Unstract Unstract is an open-source, no-code platform that helps enterprises automate complex, document-centric business processes with the latest in AI and Large Language Models. Users design prompts, ingest documents from dozens of sources, and deploy high-throughput extraction or ETL workflows without writing code. We offer the platform in three editions: a fully managed Unstract Cloud, and self-hosted On-Prem and Open-Source variants. Cloud customers get a turnkey SaaS experience, while on-prem customers install our micro-services stack on any Kubernetes-compatible infrastructure (AWS, Azure, GCP, or bare-metal). Unstract is independently audited for SOC 2 Type II, HIPAA, GDPR, and ISO 27001 compliance, so reliability and security are core to our mission. The Role You’ll join a small, high-impact DevOps/SRE team that owns end-to-end infrastructure—Terraform code, Kubernetes clusters, CI/CD pipelines, observability, security hardening, and the customer on-call experience. Your mandate is to keep both our multi-tenant cloud and numerous customer on-prem deployments rock-solid and auditable. Key Responsibilities On-call ownership (≈2 weeks every 2 months) – triage production incidents, lead rapid mitigation, write post-mortems, and drive follow-up fixes and automation. Infrastructure-as-Code – evolve and review Terraform modules that provision EKS/GKE/AKS as well as air-gapped, self-managed clusters. Kubernetes operations – upgrade clusters and CRDs, tune autoscalers, manage Helm charts, and enforce network/security policies. CI/CD & GitOps – maintain GitHub Actions (or equivalent) pipelines, image registries, and ArgoCD/Flux deploy flows for all editions. Observability – extend Prometheus, Grafana, Loki and Alertmanager stacks; instrument new services; define SLIs/SLOs. Security & compliance – patch CVEs, run container/image scans, and supply evidence for SOC 2/HIPAA audits. Customer enablement – pair with solution engineers on tricky on-prem roll-outs, write runbooks, and contribute to documentation. Cost & performance engineering – optimise cluster sizing, storage classes, and LLM-heavy workloads to hit latency and cost targets. Minimum Qualifications 4–6 years in DevOps, SRE or Cloud Ops roles, with demonstrable on-call rotations. Deep hands-on experience operating production Kubernetes clusters (EKS/GKE/AKS or bare-metal). Proficient in Terraform and one major cloud provider (AWS preferred). Solid CI/CD skills (GitHub Actions, GitLab CI, or similar). Comfort with Linux, container networking, shell/Python/Go scripting, and observability tooling (Prometheus stack, ELK/Loki, etc.). Clear, concise communicator able to write incident reports and infra docs. Nice-to-Haves Helm, ArgoCD/Flux, Service Mesh (Istio/Linkerd), or HashiCorp Vault expertise. Contributions to open-source DevOps or CNCF projects. Why Unstract? Impact & Ownership – you’ll shape the reliability posture of a platform processing millions of pages per day. Modern Stack – green-field IaC, Kubernetes, GitOps and AI workloads. Remote-first & Flexible – asynchronous culture, generous PTO, home-office stipend. Professional Growth – work at the intersection of DevOps, MLOps, and document AI with experienced founders and an active open-source community.
About Unstract At Unstract, we’re leading the revolution in AI-driven automation, pioneering the Intelligent Document Processing 2.0 (IDP 2.0) category. Our open-source platform uses advanced Large Language Models (LLMs) to automate business processes, transforming unstructured documents into actionable data—all without the need for coding. As part of our team, you’ll work on industry-changing technology that drives efficiency across sectors like finance, insurance, healthcare and beyond. From structured data extraction to full integration with business ecosystems, our solutions help businesses work smarter and faster. Why Unstract? Work with cutting-edge AI and automation tools Solve real-world problems for diverse industries Join a fast-growing company backed by Lightspeed and Together Fund What You Will Do As a sales engineer, you will drive business growth by understanding customer needs, providing technical solutions and effectively articulating the value of our products or services. Your role will be pivotal in effectively communicating technical information to customers and helping to develop and maintain relationships to build trust. Key Responsibilities Understand customer needs, aligning our AI-powered solutions to address business challenges. Deliver product demos and technical presentations to showcase the value of Unstract . Collaborate with the sales team to identify sales opportunities and develop tailored proposals. Provide pre-sales support by answering technical inquiries and addressing customer concerns. Liaise with the engineering team to address any technical requirements during the sales process. Develop technical documentation, such as user manuals and training materials . Offer post-sales support , including troubleshooting and customer training to ensure satisfaction. Provide insights from customers to help drive product development and marketing strategies. Participate in industry events to promote Unstract's solutions and stay updated on market trends. What You Bring 2 - 7 years of experience in a sales engineer or technical sales role. This role also involves prompt engineering, requiring you to be well-versed in optimizing AI solutions to deliver precise, efficient, and customer-focused outcomes Ability to understand and communicate complex technical concepts in AI and automation to diverse audiences. Proven experience in presenting technical solutions and providing customer support. Strong problem-solving and analytical skills to craft innovative solutions. A target-driven approach with a track record of driving revenue growth. Excellent interpersonal skills with a knack for building relationships across teams and customers. Willingness to travel as needed for customer meetings and events.