Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in jaipur
>
Metlife
>
Unit Manager - Training

Unit Manager - Training

Metlife

12 - 14 years

17 - 18 Lacs

jaipur

Posted:None| Platform:

Apply

Skills Required

bpo training process training analytical cmmi power bi scheduling ites stakeholder management monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description GOSC Training Team Lead

Position Summary

GOSC Training team is accountable for the overall Training delivery and governance along with other strategic learning initiatives that impact the enterprise.

The Unit Manager will be responsible to design and deliver learning solution , training support on various aspects including Process Training, Communication, Technical Skills and inducing new strategies in the systems.

Job Responsibilities

Responsible for Planning, Scheduling, Execution and governing Training practices
Manage entire NH Process Certification (Preprocess, Compliance, Training, Learning Curve, Teach back, etc.)
Ensuring effective Knowledge Transfer during Migrations Training Material, Training Methodology, Monitoring Progress, find solutions
Provide training solutions to Migrations, Ops partners for effective training, documentation, performance evaluation, capability building, etc.
Conduct activities related to Training Needs Identification, Analysis and Planning Refresher Training Methodology and Annual/Monthly Training Calendar
Partner with operation teams to address training needs review for effectiveness through planned review meetings
Participate in and lead organizational initiatives like CMMI etc.
Create, update and review Training documents including SOP, Process maps , TSDs . Establish document governance model in assigned LOBs
Mentor the Team Leaders and Process training team (PKTs/ BPS/ Trainers/SMEs) for delivery effectiveness efficiency
Responsible for the certification and productivity of new trainers / SMEs
Conduct training sessions on MS Excel, Power BI, TTT, SOP Creation, etc.

Knowledge, Skills and Abilities

Education

Graduate or PG in any discipline

Experience

Minimum 12-14 years of overall work experience and 8-10 years of Training experience is required in shared services or ITES/ BPO/KPO environment

Knowledge and skills (general and technical)

Technical skills: -

Should be proficient in Ms Office, Analytical and Problem-Solving skills
Highly proficient at PowerPoint including training content creation, visualization data representation based on audience/content; formatting content in the form of a storyline, etc.
Understanding of Power platform/Power BI and Lean Six Sigma concepts (will be a plus)
Understanding and work experience of CMMI (will be a plus)

Soft Skills : -

Excellent Communication and Presentation skills
Must be able to facilitate training sessions
Ability to actively listen for explicit and implied meaning
Ability to work both independently and as a team player
Lead discussions and influence decisions during stakeholder meetings
Flair to learn new skills, technologies towards functional improvements
Demonstrate willingness to take up new opportunities and challenging projects

Other Requirements (licenses, certifications, specialized training if required)

TTT or training related certification
Instructional Design Certification (will be a plus)

Working Relationships

Internal Contacts

(and purpose of relationship):

Be able to demonstrate complete ownership accountability of tasks assigned.
Ability to represent function and have strong stakeholder management, required for various training or knowledge transfer related interactions.
Ability to communicate/ manage global audience /stakeholders.
Must be flexible to mirror / overlap US Daytime work hours

External Contacts

(and purpose of relationship) If Applicable

SME / seniors at stateside for further guidance support
Different lines of businesses (as required) for follow-up work for closure of open / delayed milestone tasks

More Jobs at Metlife

Fullstack Lead

Hyderabad

7 - 12 yrs

INR 20 - 35 Lacs

Fullstack Developer

Hyderabad

6 - 10 yrs

INR 12 - 22 Lacs

Fullstack Engineer

Hyderabad

12 - 21 yrs

INR 25 - 40 Lacs

Sr. Business Analyst-Analytics

Noida

14 - 15 yrs

INR 8 - 9 Lacs

Assistant Manager - Technology Services

Noida

5 - 7 yrs

INR 37 - 45 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Metlife

Insurance and Financial Services

New York

Login to

Please Verify Your Phone or Email

Confirm Action

Unit Manager - Training