About the job Senior Consultant - Technical Implementation will be responsible for Technical Implementation, successful onboarding of clients and managing post-onboarding issues to ensure seamless customer experience. What will you do? Manage technical projects, installation and configuration for all new customers. Liaise with vendors for scheduling interface tests and ensure project timelines are honoured. Coordinate directly with on-site IT, vendors, and off-site helpdesks over email or phone calls to complete technical assignments. Work closely with the Project Manager and flag any technical issues in time. Document the Interface testing and other details, update and complete all handovers. Do audit of new implemented properties for initial few weeks and identify the repeated issues reported by property. Troubleshoot technical issues faced which could be related to external interfaces, networking, application etc. Coordinate with engineering group for installation related issues. Provide Level 2 support for any production related technical issues. We are looking for: Bachelors degree in computer science or similar. Minimum 6+ years of experience in the same domain. In depth knowledge of windows servers and strong Windows Administration skills. Good understanding Networking, Firewall, Infrastructure, SQL and IIS Configuration. Working knowledge of interfaces and integrations of systems. Enhanced troubleshooting skills and solution mind-set for repetitive issues. Possess a good understanding of Internet based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc. The Unifocus experience: Our Culture Statement: Thriving Together, Achieving Greatness To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day. We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry. In addition to a competitive salary, we offer: Health insurance Paid time off A hybrid environment that promotes a healthy work-life balance Parental leave Professional development assistance Referral program

: We are seeking an experienced and motivated Client success professional to join our growing Client Experience team as a technical Client Success Manager (CSM) covering clients in the Middle East and Asia. The individual in this role will be responsible for enabling Clients in the region, ensuring they derive value and fully adopt the Unifocus platform. The CSM will also be responsible for identifying and executing on upsell opportunities within their client base, working both with the sales team and independently. Our CSMs are expected to cultivate strong and productive relationships with our Clients and guide the Client s journey with Unifocus from initial on-boarding through to ongoing operations, by using proactive engagement strategies and Client advocacy. The Unifocus CSM for the Middle East and Asia is responsible for the following major objectives. WHAT WILL YOU DO: Client Onboarding: Our Client success team provides the primary point of contact for new Client onboarding as they transition from implementation to ongoing support and enablement. CSMs are expected to contribute to a process of continual improvement to ensure our Clients can become effective and successful with Unifocus in the shortest possible timeframe. Every Client is different, and our Client success professionals must be able to adapt to the needs of the Client during onboarding, while keeping the Client aligned with the onboarding process. Liaise with vendors for scheduling interface tests and ensure project timelines are honoured. Client Satisfaction and Health: Our Client success team monitors the health of Client relationships. They predict and navigate Client challenges and offer solutions that drive the highest levels of Client satisfaction, retention, and additional enrichment opportunities. A CSM can be expected to provide direct support to a Client experiencing issues and works with the Unifocus Client Services (Support) and Implementation teams to help expedite the resolution of issues. Client Effectiveness (Consultation): As a CSM, you will build relationships with our Clients and become a trusted advisor and the go-to person for best practices and advice. You will be an integral part of their success and bring value to every interaction. A Unifocus CSM is expected to help Unifocus Clients maximize the benefits of our solution, and from time-to-time may deliver training to achieve those goals. Client Retention: As a CSM, you will drive accelerated adoption and usage of the Unifocus platform, leading to higher renewal rates and expansion. Your role will also include providing guidance to the Unifocus Product team on prioritizing specific initiatives and features being developed that would help drive sales revenue and Client satisfaction. A CSM will be responsible for Client retention within their assigned areas of responsibility. Client Upsells: As a technical CSM, you will develop and be required to possess an in-depth knowledge of our company s workforce and service management solutions to existing clients. You should be able to relate this knowledge in way understandable to technical and non-technical Clients. You should be driven to achieve your sales goals and have excellent sales and Client service skills. WHAT ARE WE LOOKING FOR: Degree qualification or equivalent work experience. Experience selling into the hospitality industry or a background in hospitality. Fluent in English. Excellent people skills, with a demonstrated ability to build relationships, find Client pain points, perform networking, and understand Client use cases. Prior experience as a Client Success Manager or Client Experience Manager supporting one or more SaaS solutions. Experience working in varied sized accounts with responsibility for upselling, renewals, and uplift negotiation. Familiarity with Salesforce and Client Success CRM tools. Prior experience in team-building and leading small teams to achieve targeted goals. Prior demonstrated experience in working with large and complex Clients. Demonstrated ability to be flexible and adaptable in the context of a dynamic and growing business. Prepare and give technical presentations to prospective Clients. Communicate with the sales team to understand Client requirements and offer sales support where necessary. Experience in sales and the technology field. THE UNIFOCUS EXPERIENCE: Our Culture Statement: Thriving Together, Achieving Greatness To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day. We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry. In addition to a competitive salary, we offer: Health insurance Paid time off A hybrid environment that promotes a healthy work-life balance Parental leave Professional development assistance Referral program

: Senior Consultant - Technical Implementation will be responsible for Software Implementation, successful onboarding of clients and managing post-onboarding issues to ensure seamless customer experience. WHAT WILL YOU DO: Manage technical projects, installation and configuration for all new customers. Liaise with vendors for scheduling interface tests and ensure project timelines are honoured. Coordinate directly with on-site IT, vendors, and off-site helpdesks over email or phone calls to complete technical assignments. Work closely with the Project Manager and flag any technical issues in time. Document the Interface testing and other details, update and complete all handovers. Do audit of new implemented properties for initial few weeks and identify the repeated issues reported by property. Troubleshoot technical issues faced which could be related to external interfaces, networking, application etc. Coordinate with engineering group for installation related issues. Provide Level 2 support for any production related technical issues. WHAT ARE WE LOOKING FOR: Bachelors degree in computer science or similar. Minimum 6+ years of experience in the same domain. In depth knowledge of windows servers and strong Windows Administration skills. Good understanding Networking, Firewall, Infrastructure, SQL and IIS Configuration. Working knowledge of interfaces and integrations of systems. Enhanced troubleshooting skills and solution mind-set for repetitive issues. Possess a good understanding of Internet based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc. THE UNIFOCUS EXPERIENCE: Our Culture Statement: Thriving Together, Achieving Greatness To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day. We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry.

: The Consultant - Technical Implementation will be responsible for Software Implementation, successful onboarding of clients and managing post-onboarding issues to ensure seamless customer experience. WHAT WILL YOU DO: Manage technical projects, installation and configuration for all new customers. Liaise with vendors for scheduling interface tests and ensure project timelines are honoured. Coordinate directly with on-site IT, vendors, and off-site helpdesks over email or phone calls to complete technical assignments. Work closely with the Project Manager and flag any technical issues in time. Document the Interface testing and other details, update and complete all handovers. Do audit of new implemented properties for initial few weeks and identify the repeated issues reported by property. Troubleshoot technical issues faced which could be related to external interfaces, networking, application etc. Coordinate with engineering group for installation related issues. Provide Level 2 support for any production related technical issues. WHAT ARE WE LOOKING FOR: Bachelors degree in computer science or similar. Minimum 4+ years of experience in the same domain. In depth knowledge of windows servers and strong Windows Administration skills. Good understanding Networking, Firewall, Infrastructure, SQL and IIS Configuration. Working knowledge of interfaces and integrations of systems. Enhanced troubleshooting skills and solution mind-set for repetitive issues. Possess a good understanding of Internet based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc. THE UNIFOCUS EXPERIENCE: Our Culture Statement: Thriving Together, Achieving Greatness To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day. We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry. In addition to a competitive salary, we offer: Health insurance Paid time off A hybrid environment that promotes a healthy work-life balance Parental leave Professional development assistance Referral program

: As Product Owner, you ll own a product vision and roadmap and contribute to the wider platform vision and roadmap, as well as frequently working with customers, stakeholders, teams or users, keeping them up to date and getting their feedback to help us shape the future of our business. WHAT WILL YOU DO: Identify potential product ideas/features based on market research and discussions with customers and other stakeholders. Design and drive the roadmap for the product - vision & strategy, feature definition, milestones. Manage end to end product - from concept, to design, development, testing to deployment/launch. Manage Product Backlog. Competitive Benchmarking. Define success criteria for products and review usage/metrics. Be responsible for Product Improvement and Innovation based on technology and market trends, as well as customer needs and feedback. WHAT ARE WE LOOKING FOR: B.E./B.Tech + MBA (preferred but not mandatory). At least 8+ years of total experience with 5+ years of relevant experience. Excellent communication skills (active listening, verbal and written) - ability to comprehend and translate vague requirements into clear, detailed documentation. Exceptional analytical and conceptual thinking skills. Excellent planning, organizational, and time management skills. Solid understanding of technology. Preferably past experience working as an engineer. THE UNIFOCUS EXPERIENCE: Our Culture Statement: Thriving Together, Achieving Greatness To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day. We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry. In addition to a competitive salary, we offer: Health insurance Paid time off A hybrid environment that promotes a healthy work-life balance Parental leave Professional development assistance Referral program

: As a Client Service Specialist, you would be responsible for providing troubleshooting and support to our clients in resolving their issues related to products/services, features, general usage queries etc. WHAT WILL YOU DO: Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system. Use knowledge of web-based applications and networking to troubleshoot and resolve client issues. Perform tests to isolate source of issues. Escalate issues to the Technical team when necessary. Liaise with all related teams and departments to ensure customer satisfaction and deliver the Unifocus promise. Verify technical fixes from the Technical team. Use remote desktop sharing application to assist end users and resolve issues. Provide efficient and timely support to customers across geographies. Adhere to processes defined for case logging via Salesforce or other tools as mandated. Proactively conduct account reviews of select customers on a regular basis to review service needs and usage trends. Contribute positively to company standards of NPS - customer satisfaction tracking metrics. Act as ambassador of the Unifocus brand. WHAT ARE WE LOOKING FOR: Bachelor s degree in computer science or similar 6 months to 4 years of professional experience working in an International BPO or in the hospitality industry, preferably in an operating role (Front Office Team, Guest Relations / Service Team, Housekeeping Team) with a top hotel Excellent command over written and spoken English Strong Customer Management and Problem-Solving Skills. Engaging personality and passion for customer service. Are flexible with shift timings. THE UNIFOCUS EXPERIENCE: Our Culture Statement: Thriving Together, Achieving Greatness To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day. We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry. In addition to a competitive salary, we offer: Health insurance Paid time off A hybrid environment that promotes a healthy work-life balance Parental leave Professional development assistance Referral program

: We are seeking a highly skilled and experienced Tech Lead to join our dynamic team. This role is ideal for someone with a strong background in leading complex Integration projects using low-code/no-code platforms such as Workato, Boomi, Talend or similar tools. You will be responsible for designing, developing, and leading integration solutions across various systems and platforms, ensuring seamless data flow and system interoperability. In addition to hands-on development, you will provide technical leadership and mentorship to team members, guiding best practices and fostering a culture of engineering excellence. This role offers the opportunity to influence architectural decisions, collaborate closely with cross-functional teams, and drive continuous improvement across the development process. WHAT WILL YOU DO: Contribute to all stages of software development lifecycle. Analyze user requirements to define business objectives. Envisioning system features and functionality. Identify and resolve any technical issues arising. Involvement in Story creation, requirements, and design for new features and improvements. Delivery of new features and bug tickets. Write and maintain code in a fast-paced, quality-focused environment. Create detailed design documentation. Help identify defects, issues, and risks within the software system. Work closely and proactively with the product teams to determine the best way to increase the quality of the product. Keeping up to date with the latest technology trends and releases. Collaborate with product managers and architects to build and deploy world-class software. Guide team development efforts towards successful project delivery. KEY RESPONSIBILITIES: Lead the design and implementation of integration solutions across cloud and on-premise systems. Develop and maintain integrations using REST APIs, GraphQL, file-based transfers, and streaming technologies like Kafka or equivalent. Work hands-on with low-code/no-code integration platforms (Boomi, Talend, MuleSoft, Workato, etc.). Collaborate with cross-functional teams to gather integration requirements and translate them into scalable solutions. Ensure best practices in integration architecture, security, and performance. Mentor junior engineers and contribute to technical leadership within the team. Troubleshoot and resolve integration issues in a timely manner. Stay updated with emerging technologies and integration trends. REQUIRED SKILLS AND QUALIFICATIONS: Bachelors degree in computer science or related fields preferred. 5+ years of experience in integration development using tools like Workato (preferred), Talend, MuleSoft, Workato, or similar. Strong understanding of API design and management, including REST, GraphQL, Experience in designing and developing data pipelines (ETL/ELT) with complex transformation and enrichment rules Experience with event-driven architectures and streaming platforms like Apache Kafka. Solid understanding of cloud platforms (AWS, Azure, or GCP) and cloud-native integration patterns. Proficiency in Agile methodologies and software development best practices. Excellent problem-solving, communication, and leadership skills. PREFERRED QUALIFICATIONS: Certifications in any of the integration platforms (e.g., Workato, Boomi Professional Developer, MuleSoft Certified Developer). Experience with Java development and corresponding frameworks is a plus. Hospitality services domain experience is a plus. THE UNIFOCUS EXPERIENCE: Our Culture Statement: Thriving Together, Achieving Greatness To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day. We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry. In addition to a competitive salary, we offer: Health insurance Paid time off A hybrid environment that promotes a healthy work-life balance Parental leave Professional development assistance Referral program

: We are seeking an experienced Project Coordinator with a strong background in Agile methodologies to support the planning, execution, and delivery of software development and business transformation projects. The ideal candidate will have 5 to 6 years of hands-on experience coordinating Agile projects, collaborating with cross-functional teams, and ensuring timely and efficient delivery of project goals. WHAT WILL YOU DO: Plan, execute, and deliver small to mid-sized projects within scope, timeline, and budget. Develop and maintain project plans, schedules, risk logs, and status reports. Coordinate Agile ceremonies: daily stand-ups, sprint planning, reviews, and retrospectives. Monitor project performance and report key metrics to stakeholders and leadership. Maintain project tracking tools (Jira, Confluence, Azure DevOps). Communicate with stakeholders and resolve blockers. Administer and maintain JIRA, Confluence, and other PM tools for backlog grooming, sprint tracking, and reporting. Use dashboards and reports to track velocity, sprint burndowns, and other KPIs. Coordinate cross-functional teams across different departments and time zones. Manage communication between developers, QA, product owners, and business stakeholders. Foster a collaborative, high-trust, and performance-driven team culture. WHAT ARE WE LOOKING FOR: Bachelor s degree in computer science, Business, Engineering, or related field. 5 to 6 years of experience in project management, Agile delivery. Strong working knowledge of JIRA, Confluence, and other Agile/project tracking tools Demonstrated experience managing small to mid-sized projects from initiation to close Deep understanding of Agile frameworks (Scrum, Kanban) and project management principles Excellent organizational, time management, and communication skills Experience working in distributed or remote teams. Certification in Agile (e.g., Certified ScrumMaster, PMI-ACP, SAFe Agilist) is a plus. Familiarity with DevOps pipelines, CI/CD tools, and QA processes is an advantage. THE UNIFOCUS EXPERIENCE: Our Culture Statement: Thriving Together, Achieving Greatness To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day. We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry. In addition to a competitive salary, we offer: Health insurance Paid time off A hybrid environment that promotes a healthy work-life balance Parental leave Professional development assistance Referral program