Job Description

Technical Knowledge : Understanding of home appliances, their components, and common issues. Diagnostic Skills : Ability to troubleshoot and diagnose appliance problems accurately. Communication Skills : Good communication in Hindi/Malayalam/Telugu with Excellent English, Effective communication with customers to gather necessary information and understanding the claims. Attention to Detail : Meticulous in verifying the accuracy of claims and documentation. Customer Service : Providing empathetic and efficient support to customers during the claims process. Knowledge of Extended Warranty Terms & Conditions : Familiarity with the terms and conditions of the extended warranty policies. Decision-Making : Ability to make informed decisions on claim approvals or rejections based on technical assessments. Documentation Skills : Proficient in recording and managing claim details and relevant documentation. Problem-Solving Skills : Capability to find solutions for complex or unusual appliance issues. Time Management : Efficiently managing multiple claims and tasks within set timelines. Software Proficiency : Competence in using claims management software and related tools. Analytical Skills : Analyzing claim data to identify patterns and potential fraud. Adaptability : Ability to adapt to new technologies and procedures in the appliance industry. Ethical Standards : Upholding high ethical standards and integrity in verifying claims.