UC L2 Engineer

Job Description

Job Responsibilities/Essential Functions/Competencies Review and validate understanding of customer environment requirements Ability to read and understand a Statement of Work Ability to read and understand Low Level and High Level Design Documents A self-starter that can work remotely with little supervision. Follow WWT standards for design documentation Review and recommend process changes Manage, troubleshoot, and configure all components of a Cisco UC system Review, audit, and approve Change Management Attend and occasionally lead customer facing meetings/discussions Understanding of networking protocols Ability to work within Service Now ticketing system Open and manage supports cases that require vendor escalation (TAC Cases, Calabrio, Microsoft) etc. Qualifications Education Bachelor's degree or equivalent recent hands-on Cisco Unified Collaboration experience Certifications Desired CCNA CCNA Collaboration Work Experience Qualified candidates should have 2 to 5 years of hands-on Cisco UC experience. Candidate must have experience with the following: Cisco Unified Communications Manager Cisco Unity Connection Cisco IOS Voice Gateways Cisco Unified Border Element (CUBE) Cisco Instant Messaging & Presence (Jabber) Cisco Expressway C/E Webex Calling LDAP Integration Cisco Unified Contact Center Express (UCCX) Work Experience Candidate must have hands-on experience with one of the following technologies: Cisco Unified Contact Center Enterprise (UCCE) Cisco Packaged Contact Center Enterprise (PCCE) Specialized Knowledge, Skills, and Abilities Additional knowledge in the following areas would be ideal but not required. Calabrio One Bucher and Suter Acqueon Google CCAI Contact Center Scripting and Call Flows