As a Data Analyst II at Uber's Community Operations (CommOps) org, you will play a crucial role in shaping and influencing a world-class experience for customers interacting with support at Uber, with a specific focus on Earner growth and enablement. Your responsibilities will include: - Leading CommOps' MBR Insights generation program for the APAC business - Developing executive-level communications and presentations for senior leadership - Performing deep-dive analysis to unpack insights and recommend solutions to business problems - Translating ambiguous questions into data-driven recommendations - Developing an in-depth understanding of business performance and sharing strategic insights with senior leadership to influence decision-making - Writing complex SQL queries to extract, manipulate, and analyze data - Identifying, planning, and executing projects and root cause analyses to improve existing processes - Helping uplevel the skillsets of more junior analysts on the team Qualifications required for this role include: - 6+ years of experience in business analytics, data science, business intelligence, or related fields - Strong grounding in core data science concepts such as supervised/unsupervised learning, feature engineering, and model evaluation - 1+ year of team management expertise - Proficiency in SQL and Python - Proficiency in visualization tools like Tableau, PowerBI, Looker, or Streamlit - Strong statistical and experimentation skills - Demonstrated ability to influence decisions through data storytelling and insights - Advanced data analysis skills leading to actionable recommendations - Curious, self-directed, and impact-driven mindset - Strong storytelling ability with the capability to distill complex insights into a compelling data story - Experience in communicating with and presenting to senior leaders - Fluent in written and spoken English Preferred qualifications include: - Masters Degree - Proficiency in analytics & reporting tools such as Tableau, Google Data Studio, Google Sheets/Excel, Python, and SQL - Experience in customer support/insights, leading high-visibility projects, and influencing cross-functional teams - Strong communication, data storytelling, analytical, and problem-solving skills - Self-motivated, proactive, detail-oriented, and comfortable with ambiguity in a fast-paced environment - Experience in data extraction, wrangling, and building pipelines Join Uber's Community Operations team and be part of driving impactful decisions through data-driven insights and recommendations! As a Data Analyst II at Uber's Community Operations (CommOps) org, you will play a crucial role in shaping and influencing a world-class experience for customers interacting with support at Uber, with a specific focus on Earner growth and enablement. Your responsibilities will include: - Leading CommOps' MBR Insights generation program for the APAC business - Developing executive-level communications and presentations for senior leadership - Performing deep-dive analysis to unpack insights and recommend solutions to business problems - Translating ambiguous questions into data-driven recommendations - Developing an in-depth understanding of business performance and sharing strategic insights with senior leadership to influence decision-making - Writing complex SQL queries to extract, manipulate, and analyze data - Identifying, planning, and executing projects and root cause analyses to improve existing processes - Helping uplevel the skillsets of more junior analysts on the team Qualifications required for this role include: - 6+ years of experience in business analytics, data science, business intelligence, or related fields - Strong grounding in core data science concepts such as supervised/unsupervised learning, feature engineering, and model evaluation - 1+ year of team management expertise - Proficiency in SQL and Python - Proficiency in visualization tools like Tableau, PowerBI, Looker, or Streamlit - Strong statistical and experimentation skills - Demonstrated ability to influence decisions through data storytelling and insights - Advanced data analysis skills leading to actionable recommendations - Curious, self-directed, and impact-driven mindset - Strong storytelling ability with the capability to distill complex insights into a compelling data story - Experience in communicating with and presenting to senior leaders - Fluent in written and spoken English Preferred qualifications include: - Masters Degree - Proficiency in analytics & reporting tools such as Tableau, Google Data Studio, Google Sheets/Excel, Python, and SQL - Experience in customer support/insights, leading high-visibility projects, and influencing cross-functional teams - Strong communication, data storytelling, analytical, and problem-solving skills - Self-motivated, proactive, detail-oriented, and comfortable with ambiguity in a fast-paced environment - Experience in data extraction, wrangling, and build
Role Overview: As a member of the Global Buying Centre at Uber, you will play a crucial role in handling low to mid complexity level spending and unmanaged spend within the threshold of $250K USD globally. Your responsibilities will include negotiations, spend analysis, and leveraging strong persuasion skills to ensure compliance, risk mitigation, and cost optimization. Key Responsibilities: - Oversee the progress of projects handled by the team, providing guidance on negotiations and overall processes for APAC and EMEA regions. - Train team members on processes and develop Standard Operating Procedures (SOPs) for enhanced efficiency. - Manage a team of 3-4 resources from a third party, ensuring smooth operations and collaboration. - Report to the Manager and Global Lead on savings targets, goals, and building relationships with senior stakeholders. - Convert unmanaged spend to managed spend, coach the team on Docusign CLM and Coupa usage for streamlined operations. Qualifications Required: - Prior experience in sourcing and procurement, including end-to-end procurement processes, coupled with strong people management skills. - Experience in varied category sourcing such as technology, workplace, professional services, marketing, and corporate services. - Proficiency in spend analysis and analytics to create reports and dashboards for informed decision-making. - AI fluency, specifically in Gemini/ Chat GPT, to enhance operational efficiencies. - Familiarity with Google Studio/ Tableau for analytics is preferred. - Expertise in process improvement, Lean principles, and automation will be advantageous. - Strong analytical skills to handle large sets of spend files effectively. Role Overview: As a member of the Global Buying Centre at Uber, you will play a crucial role in handling low to mid complexity level spending and unmanaged spend within the threshold of $250K USD globally. Your responsibilities will include negotiations, spend analysis, and leveraging strong persuasion skills to ensure compliance, risk mitigation, and cost optimization. Key Responsibilities: - Oversee the progress of projects handled by the team, providing guidance on negotiations and overall processes for APAC and EMEA regions. - Train team members on processes and develop Standard Operating Procedures (SOPs) for enhanced efficiency. - Manage a team of 3-4 resources from a third party, ensuring smooth operations and collaboration. - Report to the Manager and Global Lead on savings targets, goals, and building relationships with senior stakeholders. - Convert unmanaged spend to managed spend, coach the team on Docusign CLM and Coupa usage for streamlined operations. Qualifications Required: - Prior experience in sourcing and procurement, including end-to-end procurement processes, coupled with strong people management skills. - Experience in varied category sourcing such as technology, workplace, professional services, marketing, and corporate services. - Proficiency in spend analysis and analytics to create reports and dashboards for informed decision-making. - AI fluency, specifically in Gemini/ Chat GPT, to enhance operational efficiencies. - Familiarity with Google Studio/ Tableau for analytics is preferred. - Expertise in process improvement, Lean principles, and automation will be advantageous. - Strong analytical skills to handle large sets of spend files effectively.
Role Overview: As a Senior Community Operations Manager for the APAC region, you will lead the Escalation Program by collaborating with global counterparts to shape strategy for advanced support channels. Your primary responsibility will be representing the APAC escalation function and overseeing the regional operations of SORT (Social Media Response Team) and ECR (Executive Community Relations) teams. Your role will involve managing high-impact and sensitive escalations effectively by partnering with local stakeholders. Key Responsibilities: - Lead the execution and continuous optimization of APAC escalation programs to ensure operational rigor and service excellence. - Drive improvements in user experience by balancing speed, quality, and insight-driven decision-making against established SLAs and performance metrics. - Partner with business leaders to proactively address critical safety, regulatory, and operational risks by ensuring appropriate prioritization and resource alignment. - Collaborate with cross-functional teams including Operations, Customer Experience, Safety, Legal, Regulatory, Product, Policy, and Communications to manage incidents and regulatory concerns effectively. - Represent the escalations team to APAC leadership and continuously evaluate and innovate existing processes to enhance efficiency, scalability, and impact. - Inspire, mentor, and empower a high-performing team while fostering collaboration with regional and global partners to achieve shared goals. Qualifications Required: - 5+ years of demonstrated success in operations leadership, consulting, program management, or safety and regulatory strategy with a strong record of driving measurable impact. - Exceptional stakeholder management and leadership skills with the ability to navigate complex situations, influence outcomes, and make sound decisions under ambiguity. - Outstanding communication and executive influencing abilities capable of aligning cross-functional teams and engaging senior leaders effectively. - Deep understanding of business operations and strategic trade-offs, with the judgment to balance competing priorities. - Strong analytical mindset and problem-solving orientation coupled with sharp attention to detail. - Proven ability to thrive in fast-paced, high-pressure, and unstructured environments while maintaining clarity and focus amid shifting demands. - Data-driven mindset with the ability to make customer-focused decisions and influence behavior change across support operations. (Proficiency in SQL or similar analytical tools is a plus.) - Exceptional written and verbal communication skills capable of engaging diverse teams, shaping narratives, and driving consensus across multiple functions. - Awareness of AI and automation technologies with an understanding of how emerging tools can enhance decision-making, optimize workflows, and elevate customer experience in support operations. Role Overview: As a Senior Community Operations Manager for the APAC region, you will lead the Escalation Program by collaborating with global counterparts to shape strategy for advanced support channels. Your primary responsibility will be representing the APAC escalation function and overseeing the regional operations of SORT (Social Media Response Team) and ECR (Executive Community Relations) teams. Your role will involve managing high-impact and sensitive escalations effectively by partnering with local stakeholders. Key Responsibilities: - Lead the execution and continuous optimization of APAC escalation programs to ensure operational rigor and service excellence. - Drive improvements in user experience by balancing speed, quality, and insight-driven decision-making against established SLAs and performance metrics. - Partner with business leaders to proactively address critical safety, regulatory, and operational risks by ensuring appropriate prioritization and resource alignment. - Collaborate with cross-functional teams including Operations, Customer Experience, Safety, Legal, Regulatory, Product, Policy, and Communications to manage incidents and regulatory concerns effectively. - Represent the escalations team to APAC leadership and continuously evaluate and innovate existing processes to enhance efficiency, scalability, and impact. - Inspire, mentor, and empower a high-performing team while fostering collaboration with regional and global partners to achieve shared goals. Qualifications Required: - 5+ years of demonstrated success in operations leadership, consulting, program management, or safety and regulatory strategy with a strong record of driving measurable impact. - Exceptional stakeholder management and leadership skills with the ability to navigate complex situations, influence outcomes, and make sound decisions under ambiguity. - Outstanding communication and executive influencing abilities capable of aligning cross-functional teams and engaging senior leaders effectively. - Deep understanding of busine
In this position, you will be responsible for managing a portfolio of approximately 60 Global Strategic Accounts in India, driving growth by expanding beyond the primary travel use case and identifying new stakeholders and product fit opportunities. As a trusted advisor, you will deeply understand the unique challenges and goals of current and prospective customers, building and nurturing relationships with key influencers and decision-makers within executive teams. Your role will involve creating demand by uncovering business problems and mapping them to our solutions, influencing buying decisions, and building credibility and trust across multiple lines of business. Since the direct manager and much of the team are US-based, the ability and flexibility to work across time zones is essential. Key Responsibilities: - Drive commercial activities for top-tier Global Strategic Accounts in assigned countries ensuring a proactive approach to identifying and securing new opportunities. - Hunt for new business opportunities by working cross-functionally to drive and collaborate on broad organizational initiatives for top-tier Global Strategic Accounts. - Coordinate all customer touchpoints within your book of business, partnering closely with your Implementation Lead to ensure a seamless and strategic customer experience. - Strong internal stakeholder management, working cross-functional with the Global Strategic Leads on the accounts. Collaborate with regional counterparts globally to align on overall business outcomes, ensuring a unified and effective approach across different markets. - Advocate for your customers internally, actively conveying their specific needs across the organization to ensure alignment, prioritization of resources, and optimal support. - Additionally, a key part of this role is understanding the nuances and needs of each country and how Uber operates in those regions, ensuring that our offerings and product-market fit align with the diversity of each market. - Drive regional forecasting, ensuring tailored strategies and accurate projections. Qualifications Required: - Experience: 7 + years of experience in Enterprise segment, progressive responsibility in business development, strategic partnerships, or solutions sales. Experience in Consulting, Technology or Financial Services industries also considered. - Hunter Mentality: Demonstrated success in driving outbound activities, effectively utilizing tools like Sales Navigator to establish strong outbound cadences and consistently generate new business opportunities. - Communication & Problem Solving: Outstanding verbal and written communication skills, combined with strong organizational abilities and a talent for navigating and resolving complex challenges in dynamic, fast-paced environments. - Sales Leadership: Proven ability to lead and manage sales efforts, consistently achieving and surpassing sales targets through data-driven strategies and metrics. - Strategic Account Management: Expertise in owning and executing account strategies, including RFPs, proposals, and award management, with a deep understanding of B2B decision-making and customer purchasing behavior. - Global Account Experience: Extensive experience in global account management, successfully handling accounts across multiple time zones, and developing and implementing comprehensive global account plans with accurate forecasting. - Contract Negotiation & Ecosystem Development: Proficient in negotiating complex contracts and building key ecosystem relationships to support business objectives. - Leadership & Collaboration: Adept at partnering with senior leaders, influencing strategic decisions, and collaborating across teams to drive significant financial results. - Outbound Sales Expertise: Skilled in leveraging sales tools such as Sales Navigator to build and execute targeted outbound strategies, expanding account penetration and securing new business. - Proven Results: Consistently delivered measurable financial outcomes through effective sales and account management strategies, demonstrating a strong ability to influence, negotiate, and collaborate at all levels. - Diversity & Inclusion Advocacy: Dedicated to promoting a diverse and inclusive workplace that values a wide range of perspectives and experiences. - Ability to travel up to 15% annually in the future. (Note: No additional details of the company were provided in the job description.) In this position, you will be responsible for managing a portfolio of approximately 60 Global Strategic Accounts in India, driving growth by expanding beyond the primary travel use case and identifying new stakeholders and product fit opportunities. As a trusted advisor, you will deeply understand the unique challenges and goals of current and prospective customers, building and nurturing relationships with key influencers and decision-makers within executive teams. Your role will involve creating demand by uncovering business
You will be responsible for leading fleet partners in the region, focusing on running operations and improving performance. Fleet partners are entrepreneurs managing their own fleet of vehicles and drivers, playing a crucial role in supporting supply growth in India markets. Your role will involve building, managing, and scaling fleets for the Uber platform in the region. **Key Responsibilities:** - Build and lead account management for fleet partnerships across India - Manage vehicle addition targets and drive higher supply hours to maximize fleet benefits - Find efficiencies in fleet operations to increase completion rates, asset utilization, and reduce operational costs - Cultivate a successful Key Account Management team through coaching and deep understanding of the fleet business - Own critical fleet partner relationships across India - Prepare and deliver business reviews to Uber senior management on progress against KPIs - Manage multiple projects effectively in a fast-paced environment - Collaborate with global fleet, product, and tech teams to develop tools for managing fleet businesses **Qualifications Required:** - Extensive account management experience in the Indian market, preferably in technology, e-commerce, FMCG, or transportation industries - Ability to work independently with strong stakeholder management for high-impact project execution - Proven initiative-taking in a dynamic work environment, prioritization skills, and collaboration with multiple teams - Excellent written and verbal communication skills - Willingness to travel across India as needed - Previous consulting or startup experience is a plus You will be responsible for leading fleet partners in the region, focusing on running operations and improving performance. Fleet partners are entrepreneurs managing their own fleet of vehicles and drivers, playing a crucial role in supporting supply growth in India markets. Your role will involve building, managing, and scaling fleets for the Uber platform in the region. **Key Responsibilities:** - Build and lead account management for fleet partnerships across India - Manage vehicle addition targets and drive higher supply hours to maximize fleet benefits - Find efficiencies in fleet operations to increase completion rates, asset utilization, and reduce operational costs - Cultivate a successful Key Account Management team through coaching and deep understanding of the fleet business - Own critical fleet partner relationships across India - Prepare and deliver business reviews to Uber senior management on progress against KPIs - Manage multiple projects effectively in a fast-paced environment - Collaborate with global fleet, product, and tech teams to develop tools for managing fleet businesses **Qualifications Required:** - Extensive account management experience in the Indian market, preferably in technology, e-commerce, FMCG, or transportation industries - Ability to work independently with strong stakeholder management for high-impact project execution - Proven initiative-taking in a dynamic work environment, prioritization skills, and collaboration with multiple teams - Excellent written and verbal communication skills - Willingness to travel across India as needed - Previous consulting or startup experience is a plus