Trust & Safety Analyst

Docusign

2 - 7 years

4 - 9 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

risk assessment project management data analysis company audit ticketing tools auditing accounting tax audit sql industrial safety safety analysis safety training content review safety writing safety audit fraud detection communication skills jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Investigate and analyze complex patterns of customer-driven platform feature abuse using detailed customer activity logs and internal data sources
Monitor customer activity and platform transactions to detect and prevent fraudulent activities, terms of service violations, and brand-damaging content or behavior
Monitor for and investigate intellectual property infringement, trademark misuse, and other activities that could harm Docusign s brand reputation and integrity
Assist in the analysis of safety data to identify trends, patterns, and anomalies, contributing to a deeper understanding of internal platform and external brand risk
Collaborate closely with Product, Engineering, and Policy teams to recommend and implement product and system changes that effectively deter platform abuse, close vulnerabilities, and improve automated detection models
Adhere to established guidelines and procedures for terms of service enforcement and investigations, ensuring consistency, fairness and compliance in all abuse-related decisions
Contribute to the refinement of trust and safety policies and procedures by providing evidence-based feedback rooted in investigations, feature abuse analysis, and emerging fraud trends
Basic

Bachelors degree in a related analytical field (e.g., Data Analytics, Criminology, Computer Science) or equivalent experience analyzing complex data for fraud or risk
2+ years of experience in trust and safety, fraud detection, or a related field, preferably focused on customer-driven platform abuse within a high-volume tech environment
Ability to analyze customer activity data, identify subtle or novel suspicious activity/abuse patterns, and document clear, defensible findings for policy action
Working knowledge of relevant data privacy regulations and how they impact the ethical analysis and use of customer data for fraud prevention
Demonstrated ability to work independently, manage a high volume of investigative priorities, and drive results without direct supervision
Commitment to integrity, ethical standards, and data security when handling sensitive customer information and making decisions regarding account suspension or penalty

Preferred

Proven experience proactively identifying and analyzing platform feature abuse and emerging fraud trends
Including analyzing customer activity logs and actionable intelligence using SQL and other data analysis tools
Proficiency with project management and ticketing tools like JIRA
Strong analytical skills and meticulous attention to detail required to accurately interpret large customer datasets and ensure fraud prevention decisions (e.g., account suspension) adhere strictly to policy guidelines
Strong problem-solving skills and sound judgment
Excellent written and verbal communication skills

","qualifications":"

Basic

Bachelors degree in a related analytical field (e.g., Data Analytics, Criminology, Computer Science) or equivalent experience analyzing complex data for fraud or risk
2+ years of experience in trust and safety, fraud detection, or a related field, preferably focused on customer-driven platform abuse within a high-volume tech environment
Ability to analyze customer activity data, identify subtle or novel suspicious activity/abuse patterns, and document clear, defensible findings for policy action
Working knowledge of relevant data privacy regulations and how they impact the ethical analysis and use of customer data for fraud prevention
Demonstrated ability to work independently, manage a high volume of investigative priorities, and drive results without direct supervision
Commitment to integrity, ethical standards, and data security when handling sensitive customer information and making decisions regarding account suspension or penalty

Preferred

Proven experience proactively identifying and analyzing platform feature abuse and emerging fraud trends
Including analyzing customer activity logs and actionable intelligence using SQL and other data analysis tools
Proficiency with project management and ticketing tools like JIRA
Strong analytical skills and meticulous attention to detail required to accurately interpret large customer datasets and ensure fraud prevention decisions (e.g., account suspension) adhere strictly to policy guidelines
Strong problem-solving skills and sound judgment
Excellent written and verbal communication skills

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